MTN Voice Chat is a unique and innovative mobile voice-based social networking service that allows subscribers to discover and engage with people with similar interests and hobbies while allowing them to maintain their anonymity.

BENEFITS

Ø  The MTN Voice chat service allow subscribers to find and chat with people

without disclosing their identity or mobile number

Ø  It provides an additional dimension to Chat as subscribers enjoy the freed-

dom of choosing, at his/her convenience to chat via Voice and SMS

Ø  Ability to express themselves and their personal style by recording their

profile in their own voice and language

Ø  Allows subscribers to directly call their Voice chat buddies without having

to connect to the voice chat IVR

Ø  Subscribers are able to control their privacy using inbuilt features and can

also switch to SMS chat if it’s inconvenient to have a voice call

Ø  Subscribers can leave voicemail messages for their friends

GETTING STARTED

To get started on the MTN Voice chat service, customer dials the Short Code 424 and follows the voice prompts to listen to pre-recorded profile of other users on the system. To successfully join the MTN Voice Chat service and connect with other subscribers, the customer creates a profile by recording a short introduction describing him/her. Customers are also required to provide their age, sex and location to complete their profiles.

After successfully registering for the service, customer receives an SMS containing their 7 digit chat ID and can continue to listen to profiles of other already registered subscribers or choose to connect with them.

HOW IT WORKS

It's simple. Call 424, register yourself by making a short profile recording about yourself, set profile details, and set your desired partners profile and get to speak to them using your unique chat id. Using this unique and innovative platform, you can search & get connected with people of similar choice, likes & dislikes at their own convenience all from your mobile phone

BILLING

The charging for MTN Voice Chat is as listed below:

IVR Fee: The customer will be charged a flat rate of N12/min for using the MTN

Voice Chat service.

SMS Fee (voice chat sms fee): The customer will be charged N5/SMS for all SMS

sent to the service Short Code 424.

LOG OUT

Customers can logout of the service and manage their profiles such

that they only receive chat calls when they are not busy.

UNSUBSCRIBE

Customers can choose to leave the MTN Voice Chat service at

any time by selecting Unsubscribe from the IVR menu under account management

or by sending an SMS containing the keyword UNSUB to 424

General rules

1.   MTN Voice Chat is available to all valid Post-paid, epost-paid and prepaid

customers on the MTN Network.

2.   MTN customers can use MTN Voice Chat on demand.

3.   MTN Voice Chat can be accessed by dialling the IVR Short Code 424

and following the voice prompts to get connected to another

customer or by sending a keyword in an sms to the Short Code 424.

4.   At the end of each chat with another subscriber, the customer will receive the

chat ID of the subscriber he talked to via SMS.

OTHER FEATURES

Profile Recording

Customers can record their own customised profile message for others

to hear and contact them.

Account Management

Registered customers can manage their account themselves through IVR

and SMS to determine which information they want other people to hear

or know about them. Customers can also edit or update their profile to

reflect how they want to appear on MTN Voice Chat.

Block/Unblock Chatters

A customer can block a person they are no longer interested in by blocking

the person’s chat ID. Should the customer want to chat with that person again,

it’s as simple as unblocking that person’s Chat ID.

Matching Friends

Customers can edit the criteria used to find friends matching their profiles.

MTN Voice Chat (Faqs)

QUESTION: What is MTN Voice Chat?

MTN Voice Chat allows you to find new friends and talk to them over Voice or SMS without displaying your mobile number. You receive a 7 digit chat ID which is your MTN Voice Chat Identity.

ANSWER: The service is absolutely secure and spam-free with very stringent checks and moderation.

QUESTION: Is this service available to all MTNN Subscribers?

ANSWER: Yes, MTN Voice Chat is available to all prepaid & post-paid customers.

QUESTION: How much does it cost to use MTN Voice Chat?

ANSWER: It is N12/minute to enjoy this service.

QUESTION: How can I join MTN Voice Chat?

ANSWER: Simply dial the IVR Short Code 424 and follow the voice prompts to register for the service.

QUESTION: Can I chat with other subscribers and access the service through other channels?

ANSWER: Yes! You can also chat with other subscribers through SMS by sending your messages to 424 followed by the chat ID of the

intended recipient e.g. you can send a message to a subscriber with Chat ID 1234567 by sending the message to 4241234567. You can also access other features of the service like blocking/unblocking, create buddy list etc. through SMS by sending the appropriate keyword to 424. To get a complete list of keywords, text “HELP” to 424.

QUESTION: How can I find friends on MTN Voice Chat?

ANSWER: Dial the Voice Chat IVR number (424) and press 1 to go to the find friend’s option. Here you shall hear the profile recordings of other users, giving you the option to connect and talk to them. If you like a particular recording/ user profile, you may press 1 from your handset to speak to that user.

If you have set your matching friends criteria, you can press 2 to listen to subscriber profiles that match your profile. If you like a particular recording/ user profile, you may press 1 from your handset to speak to that user.

Periodically, the service also sends you SMS alerts containing Chat IDs of matching profiles.

QUESTION: How do I make an MTN Voice Chat Call to my friend?

ANSWER: There a 2 ways:

You can directly dial your friend’s 7 digits Chat ID prefixed with 424. i.e. 424+Chat ID E.g. 4243412342.

OR

Dial 424, go to your buddy list and select the friend you want to talk to and the system will place the call to the other party. This assumes you have added the friend to your buddy list.

QUESTION: I am already registered on the service, how can I send an SMS message to my friend on MTN Voice Chat?

ANSWER: To send an SMS to your friend, send your text message to 424+Chat ID E.g. Send your message to 4242342345.

QUESTION: I am in a meeting and not available for Chat calls/SMS but don’t want my phone turned off, how do I stop it?

ANSWER: Simply send LOGOUT to the Short Code 424. To re-login and start receiving calls, simply call the MTN Voice chat IVR, 424.

QUESTION: I am existing user of the MTN Voice Chat Service and I want to unsubscribe from the service, how can I do that?

ANSWER: Simply send UNSUB to 424