The MTN Loyalty Scheme, tagged “MTN Prestige” is designed to recognize and reward customers that are consistent high spenders on the network and customers with a long tenure on the network.

POINTS TO NOTE

• MTN Prestige is open to all MTN prepaid and post-paid customers

• Qualification into MTN Prestige is automatic once MyCustomer® spend N5,000 by the end of any month

• MyCustomer® will be notified of their status as a prestige member via SMS / Email / myMTN App or through their Relationship Officer depending on the band. Also their MTN Prestige membership virtual card will displayed on the home page of myMTN App.

• The MTN Prestige Membership expires at the end of a one year cycle for all tiers except Blue, whose validity is only for the qualifying month/s. Renewal is however automatic once a customer attains the given spend threshold of N5000 for Blue category and N60,000 and above for the other tiers.

• MyCustomer® will be notified of their membership expiration through myMTN App / SMS / e-mail or their dedicated Relationship Officer.

• To enjoy the benefits of the MTN Prestige, MyCustomer® should Visit / download myMTN App, click on the Prestige card and begin to explore the benefits of the club.

MTN PRESTIGE MANAGED ACCOUNTS

Because of the Caliber of Customers we have on MTN Prestige, there is need to completely redefine the customer service and overall experience they receive. Therefore, we have provided our Prestige customers with a dedicated Relationship Manager skilled in providing utmost customer satisfaction.

All High Value Customer on the prestige managed base, requesting information or assistance can be promptly resolved via MTN.Prestige@mtn.com

Calls are usually made by the account management to prestige managed accounts;

· To introduce themselves to the customers as their account mangers

· help with resolving customer issues

· and cross-sell targeted propositions

What we are required to do:

· Confirm that the customer is on the managed account list or has an account manager by checking using the steps below

· Where the name or account manager's number is not captured, agents should click the LINK below which contains the updated list of account managers and their MSISDNs. ( this is necessary because the account managers details are not updated on a real time basis)

· Once this has been established; inform the customer that the contact ( account partner) has been assigned to manage him and assist with resolving any issue they might have, and ensure they gets the best service from MTN