What is MTN MyTunez?

MTN MyTunez is a unique extension of Callertunez which enables a subscriber’s name exist as a Callertune. Subscribers can text his/her name to the Service code 441 and receive a corresponding Call relating to their names in different genres of music.

How many categories of MyTunez is available

There are six categories of MyTunez available on the service. They are; Traditional, Juju, Hip hop, Free style, Inspirational and Professional.

How Do I subscribe to MyTunez Service?

To subscribe to a MyTune, you will text your name to 441 to get the corresponding Call with the MyTunez available on the platform. You can pre-listen and download the MyTune following the Call to action voice flow.

How much does MTN MyTunez and Tune Download cost?

There are MyTune plans available for customers to choose from.

What happens after I send the download request via SMS?

- Once you send your Name to the short code 441,

- you will receive a voice call from 441 to pre-listen the MyTunez at no cost , while listening you can take the action to download the MyTune directly following the voice flow.

- You can also present a MyTune to your friend following the voice call to action.

- The voice flow will prompt you to input the phone number you wish to present the tune to.

-After you input, you will receive a message of the successful or unsuccessful Mytune presented.

-You will be charged for the tune presentation.

-If the phone number you presented MyTune to is a non Callertunez subscriber, you will also be charged for the first time service subscription on behalf of the recipient.

- The charges are non-refundable.

After I download the MyTune, will I also need to pay a separate Service fee?

If you are an existing callertunez subscriber, you will only be charged for the MyTunez download. However when a non-Callertunez subscriber sends a name to 441, the standard FAQS

MTN MyTunez

Callertunez operation flow shall take effect to register the user for the service at N50 or N20 before the MyTunez activation.

After subscribing to Callertunez, you will be able to get any MyTune of your choice via any of the Callertunez access channels.

What are the channels that I can access MyTunez?

• You can access MTN MyTunez through the following channels:

• SMS - texting the tune code to 441

• Key Copy – copying a customer’s tune upon calling a customer with the MyTunez

• USSD (dial *447# or dial *123*5*6#)

• WEB Portal (http://callertunez.mtnonline.com)

• WAP Portal (callertunewap.mtnonline.com)

• FaceBook APP

• Callertunez APP

• IVR

• OBD

• Music Plus APP

What happens when my MyTunez expires?

Before your MyTune validity expires, you will receive a pre-notification message from “Callertunez”:

“Your Callertune <tune name> by <artist name> will expire by mm-dd-yy. Your Tune will automatically be renewed for N(PRICE) . To delete this tune, send del(tunecode) to 4100.

Do I get notified after subscribing for MyTunez?

Yes. You get notified if the MyTune download is successful.

What if my name is not available of the platform?

When the MyTune is unavailable, you get notified via SMS that the MyTune will be made available within 72hours.

When I download the tune, do I own them forever?

No, each tune has its own validity period, 7 days or 30 days.

Will I be able to download MyTunez without sufficient airtime?

In a situation where you do not have sufficient airtime in your account, the system will allow you download the tune via Easy Download. On the following day, the system will try to charge you for the download fee. If you still do not have enough airtime for the service, the tune will be deleted of your library.

If I don’t pay my subscription fee what happens to the tunez in my personal library?

You will be unsubscribed from the Service and your tunez will be kept till the day of the expiry of the Caller tunez.

Do I pay for every change of tune in my personal library?

Yes, every new tune downloaded attracts a download fee.

Each tune will be auto-renewed at the end of the validity periods.

What is the maximum number of tunez I can have in my personal library?

You can have a maximum of 20 Tunez in your library.

I want to give a friend a gift from MyTunez. How do I send her the song?

You can do the following:

Text “presenttunecode phonenumber” to 441

Text your friend’s name to 441, pick the outbound call from 441 afterwards to pre-listen to the tunes.

Follow the instruction to gift the tune.’ enter recipients number, select the tune to present and send.

How do I confirm that my friend received the MyTunez gift I gave her?

You will get an SMS to confirm the success or failure of the Caller Tunez gift. Please note that your friend will need to either accept or reject the gift. A rejected tune will still attract the charge.

Can I get tips on how to use the MyTunez service?

Yes, you can get tips on how to use the service by texting HELP to 4100

How Do I unsubscribe from the Service?

To unsubscribe from the service, you can do either of the following:

Text CANCEL or NO to 4100

Dial *410#

Dial *123*5#

How Do I delete a tunez from the Service?

To delete a tunez, you can do either of the following:

Text the del<tune code> to 4100

Dial *410*2# to select the tune to delete.

Dial *123*5# to select the tune to delete

When I delete a tune what happens to my Callertunez Service?

When you delete a tune, you will still be on the Callertunez platform until you unsubscribe from Callertunez service.

How do I check the tunes in my MyTunez library?

- You can check by texting “LIB” to 4100