Q. What is MTN CallerFeel?

A: MTN CallerFeel is a service that allows you express yourself through short messages that will appear on the phone screen of your callers whenever they call your line. The message will appear as a pop-up message.

Q. What can I use CallerFeel for?

A: CallerFeel allows your callers to see a short message whenever they call you and you can change these messages to suit various purposes such as:

• Advertising (You can let your callers see a short advertisement of your business)

• Sharing Status Updates (You can let your callers know your current status. e.g. if you are in church, or mosque, or class, etc.)

• Self-Expression (You can share a short message to express how you feel with your callers)

• Sharing special moments (You can let your callers know what special moment(s) you are currently having. e.g., birthdays, ceremonies, etc.)

• Share upcoming event details (You can inform/invite your callers about an upcoming event you have planned such as weddings.)

• Sharing Special messages to specific callers and many other ways. (You can let specific people e.g. your mum, dad, siblings, relatives, spouse, etc. see a special message whenever they call you)

• Use your CallerFeel to share holiday wishes with your friends and family (Share special holiday greetings with all your callers)

Q. How much is CallerFeel?

A: Service costs:-

N5 for 1 day with unlimited updates

N30 for 7 days with unlimited updates

N50 for 30days with unlimited updates

Q. How do I subscribe for this service?

A: You can subscribe to CallerFeel:

• By creating your preferred message and sending it to 50016. E.g. “Today is a good day” to 50016 (Note: Your callers will see whatever message you send to 50016)

• By texting REG to 50016 (Monthly); or REG7 to 50016 (Weekly); or REG1 to 50016 (Daily). (Note: You will receive a pop-up after sending REG, REG7, or REG1 to 50016. Please select option 1 on the pop-up to activate the service)

• By dialing *50016#. Then choose option 1 to select from a list of our sample messages, or select option 5 to choose your preferred package (Daily, Weekly, or Monthly)

• Activating through MyMTN App under Play Option. (Note: Please follow the steps: - Log into MyMTN App >> Play >> CallerFeel >> Choose package)

• Visiting https://bit.ly/2PZaPSV - enter your phone number and select the option to subscribe to this service (Note: Please follow the steps; Click on the link >> Click on the login icon >> Input your phone number >> click on Get Code >> click on Confirm >> click on Get Code >> Input code sent to you via SMS>> Click on Login >> Choose Accept Renewal or Accept One-off)

Q. Can I update my CallerFeel message?

A: Yes, you can update your CallerFeel at any time by texting your preferred Message to 50016. You will receive an SMS informing you that your CallerFeel message has been updated.

Q. How much is CallerFeel update?

A: CallerFeel updates are free as long as you are already subscribed to the service.

Q. How often can I update my CallerFeel message?

A: You can update your CallerFeel message(s) as many times as possible irrespective of the plan you are on (Daily, Weekly and Monthly).

Monthly – Unlimited updates

Weekly – Unlimited updates

Daily – Unlimited updates

Q: Will my CallerFeel content be available on all calls?

A: No, your CallerFeel content will NOT be available on the following:

• Off-net calls (non-MTN telephone numbers)

• International calls

• Roaming calls

• Callers on the Do Not Disturb Service.

Q: Is there a limit to the number of characters I can use in my CallerFeel?

A: Yes, you have a limit of 127 characters to use as your CallerFeel display however, if you use Emoji’s and Smileys, it deducts from the 127 characters available for use, as Emoji’s and Smileys are made up of characters and also take up more space.

Q: What happens if my CallerFeel exceeds the character limit?

A: You will receive an error message advising you to reduce your personalized CallerFeel to 127 characters.

Q. What is CallerFeel Box?

A: CallerFeel box allows you to automatically update your CallerFeel content with up to 10 messages based on predefined categories and the messages are displayed randomly for all your on net callers to see.

Q. How do I subscribe to the CallerFeel box?

A: You can subscribe to any of the CallerFeel box available by dialing *50016*2#.

Q. How do I view the different CallerFeel boxes available?

A: To view the different CallerFeel boxes,

Text SCB to 50016. Then you will receive the message below

Dial *50016*2# to view the available boxes and choose from the list.

Q. Will I be able to deactivate my CallerFeel subscription?

A: Yes, you can deactivate your CallerFeel subscription at any time by:-

Texting “STOP” to 50016.

By dialing *447#