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Y’ello All,
We are pleased to inform you about the MTN Auto Topup, this is a service that automatically recharges MyCustomer® phone when it falls below a predefined threshold. It allows subscribers to set up automatic airtime recharge as soon as their airtime gets below a specified threshold and terminates after set maximum airtime has been received.
MTN Auto Topup enables the Prepaid Customer to automate their need for constant recharge of airtime by either opt-in for automatic airtime recharge or scheduled airtime recharge.
MTN postpaid subscribers with Autotopup, are able to schedule airtime for settling their postpaid bills at a specified day and time in a month.
WHY MTN AUTO TOPUP?
• It is faster, easier, and enables customers to monitor their airtime recharge expenditure.
• MTN Auto Topup saves time and curbs the possibility of losing airtime
• Customers can show love to their family and friends by setting up profiles that match their individual needs.
• It helps to manage customers spending by allowing them set daily, weekly or monthly maximum recharge limit.
AUTOMATIC RECHARGE: This is the feature that allows a user to set up an automatic recharge plan so that they never run out of airtime.
SCHEDULE RECHARGE: This recharge feature enables the user to schedule recharge for self or beneficiary. A schedule can be single schedule or a bulk schedule.
To be able to enjoy the automatic recharge feature, MyCustomer® is expected to set up a payment profile. Subscribers need to add their debit cards once and our secure payment gateway provider will automatically debit the customer's card whenever there is a need to provide airtime to the customer. The solution currently support local Nigerian debit cards provided by MasterCard, Visa & Verve.
The below call reasons have been created to capture VOC;
The MTN Auto Topup application run on https://mtnautotopup.mtnonline.com/autotopup/app/home