ENGAGEMENT SCRIPT FOR FAILED RECHARGE VIA BANK

Kindly be informed of the following updates to the process of failed/erroneous recharge via bank complaints

Below are the major changes in the treatment of failed/erroneous recharge via bank complaints.

N.B: Please note that non-bank reversals will still follow the existing process, that is escalating to the Back -Office for reversal. E.g request for reversal of recharge to a wrong MSISDN to the right MSISDN

N.B: Please note that non-bank reversals will still follow the existing process, that is escalating to the Back -Office for reversal. E.g request for reversal of recharge to a wrong MSISDN to the right MSISDN