For SIM Replacement – SIM Change (lost/stolen/damaged)

· NIN is compulsory for All SIM Replacement (Swap) Types

· NIN (Physical ID or NIN

· Completed SIM Swap Form will be fill at the walkin centre

· Validate Form Details (use eValidator) at the walkin centre

· Capture Customer Live Image & Upload (customer in front of you, do not capture on plain background)-at the walkin centre

· Capture or scan All Documents & Upload-at the walkin centre

· Submit SIM Replacement (swap) Request

For Proxy SIM Replacement – SIM Change:-

· NIN is compulsory for All SIM Replacement (Swap) Types.

· Customer & Proxy NIN and any one of these Valid means of Identification- NIN Slip/ID, Driver’s License , Voters Card, or Intl Passport.

· Sworn Affidavit (Affidavit must capture customer name/MSISDN/reason for swap and reason for unavailability)

· Completed SIM Swap Form (with Proxy details too) will be fill at the walk-in center

· Validate Form Details (use evalidator)at the walk-in center

· Capture Proxy Live Image & Upload (Image of Proxy; do not capture on plain background)-at the walk-in center

· Capture or scan All Documents & Upload-at the walk-in center

· Submit SIM Replacement (swap) Request.

Note!

* All Eyeballing Process remains valid (check form, ID, SIM pack, Live Image tallies with SIM Reg. Image etc.).

* ID – Mandatory use of NIN and any one of these Valid means of Identification- NIN Slip/ID, Driver’s License , Voters Card, or Intl Passport. (No Affidavit for ID at this time).

* Proxy SIM Swap customers require sworn affidavit (reason for swap & unavailability must be mentioned).

* Proxy ID and Owner NIN must be submitted _ NIN Slip for Proxy and Owner.

* Affidavits can be obtained from the Court or issued by a Notary Public.

* Affidavits must have a Passport Photo, Court Stamp or Notary Public Seal.

* Affidavits must mention the Customer Name, Line/MSISDN, Address etc.

* Capture & Upload the right documents (ID, Form, SIM Pack/Affidavit, Customer Image etc.).

* All Documents & Image captured for SIM Replacements (Swap) must be clear.