Last Updated: September 11, 2025
Welcome to the Support Page for the Chinese Word Connect Game ("the App"). This page provides information on how to get help, troubleshoot common issues, and access resources to enhance your experience with the App.
If you encounter any issues or have questions about the App, please reach out to us:
Email: support@chinesewordconnect.com
Response Time: We aim to respond within 48 hours.
Website: [Insert website if applicable]
Please include a detailed description of your issue, including any error messages, the device you’re using, and the App version (check in Settings).
Here are solutions to some frequently encountered issues:
App Crashes or Freezes:
Ensure your device is running the latest iOS version.
Try closing and reopening the App.
Restart your device and check for App updates in the App Store.
Gameplay Issues (e.g., Invalid Character Input):
Verify that your input is a single Chinese character from the “Modern Chinese Common Character List” (Level 1).
Check the Help section in the App for rules on matching characters by initial consonant or radical.
Language Switching Problems:
Ensure you’ve selected your preferred language (English or Chinese) in the Settings menu.
If the language doesn’t update, try restarting the App.
Settings Not Saving:
Confirm that your device has sufficient storage.
Avoid force-closing the App immediately after changing settings.
In-App Help: Access the Help section in the App’s Settings menu for detailed game rules and tips.
App Store: Download the latest version of the App from the [Apple App Store](https://apps.apple.com/us/app/chinese-word-connect/id[Insert App ID]).
FAQs: [Insert FAQ link if applicable, or note that FAQs are available in the App’s Help section.]
We value your feedback to improve the App! Please send suggestions or feature requests to support@chinesewordconnect.com.
Supported Devices: iOS devices running iOS 15.0 or later.
Storage: Approximately 50 MB of free space for local game data.
Internet: No internet connection required, as the App operates offline.
Thank you for playing the Chinese Word Connect Game! We’re here to help you enjoy a seamless experience.
最后更新：2025年9月11日
欢迎访问中文接龙游戏（以下简称“应用”）的支持页面。本页面提供有关如何获取帮助、解决常见问题以及访问资源的详细信息，以提升您使用本应用的体验。
如果您遇到任何问题或对应用有疑问，请通过以下方式联系我们：
电子邮件：jasmine_zeng@yahoo.com
回复时间：我们力争在48小时内回复。
网站：[如适用，请插入网站地址]
请提供问题的详细描述，包括任何错误信息、您使用的设备以及应用版本（可在设置菜单中查看）。
以下是一些常见问题的解决方案：
应用崩溃或卡顿：
确保您的设备运行的是最新版本的iOS系统。
尝试关闭并重新打开应用。
重启设备并在App Store中检查应用更新。
游戏问题（例如，输入无效字符）：
确认您的输入是《现代汉语常用字表》（一级）中的单个汉字。
查看应用中的帮助部分，了解关于按声母或偏旁匹配字符的规则。
语言切换问题：
确保在设置菜单中选择了您偏好的语言（中文或英文）。
如果语言未更新，尝试重启应用。
设置未保存：
确认设备有足够的存储空间。
更改设置后避免立即强制关闭应用。
应用内帮助：在应用的设置菜单中访问帮助部分，查看详细的游戏规则和提示。
App Store：从Apple App Store下载最新版本的应用。
常见问题解答：[如适用，插入常见问题解答链接，或注明常见问题解答可在应用的帮助部分找到。]
我们重视您的反馈，以改进应用！请将建议或功能请求发送至jasmine_zeng@yahoo.com。
支持的设备：运行iOS 15.0或更高版本的iOS设备。
存储空间：约50 MB的可用空间用于本地游戏数据。
网络：应用无需网络连接，可离线运行。
感谢您玩中文接龙游戏！我们致力于为您提供流畅的游戏体验。