Support — In Altum
Something not working, or a session that didn't land? Write to me at inaltumapp@gmail.com — I usually reply the same day.
Tell me which iPhone you have, which iOS version, and — if it was about a session — which intent and roughly how far in. That's usually enough.
How is this different from hypnosis videos online?
Those are recordings. In Altum composes each session while you listen — the induction, the descent, the change work, the return are assembled in the moment, so you never hear the same session twice.
That matters for a practical reason rather than a technical one: the same recording stops working after a handful of listens, because you start predicting what's coming instead of following it. A recording also can't notice anything — a door closes, a car goes past, and it carries on describing a still meadow while your attention snaps back into the room. In Altum can hear that something happened and fold it into what it says next.
Every line was written by hand and heard aloud before it shipped — nothing here was produced by a language model, and none of it is stock narration.
Do I need to pay?
No. Falling asleep and settling anxiety are free and unlimited, and Ground is free every time, with no account. Membership adds the remaining intents, all the background sounds, and sessions that respond to what happens in the room.
I bought it and it's asking me to buy again
Open the purchase screen and tap Restore. Purchases are tied to your Apple Account, so make sure you're signed in with the same one you bought with. If that doesn't fix it, email me.
How do I cancel?
iOS Settings → tap your name → Subscriptions → In Altum → Cancel. Cancel at least 24 hours before the period ends. Refunds are handled by Apple at reportaproblem.apple.com — I have no way to issue one myself.
Nothing I've already used will stop working, right?
Right. Falling asleep, settling anxiety and Ground don't expire, whatever happens to your membership.
Why does it want the microphone?
Only so a session can notice a sound near you and use it rather than ignore it. There's no speech recognition — the app can't know what was said. Audio is analyzed on your phone in fragments of milliseconds, never recorded, and never sent anywhere. It's off by default and the app works fine without it.
How do I put Ground in Control Center?
Swipe down from the top-right of the screen, press and hold anywhere, tap Add a Control, search for Ground, and tap it. It'll then be one swipe from a locked phone. You can also add it to the Lock Screen, assign it to the Action Button, or ask Siri for it.
I fell asleep during a session. Did I do it wrong?
No. For the sleep sessions that's the intended outcome.
I don't remember the middle
That's the session working as designed, not a problem.
Can I use my own words, or avoid certain images?
Yes. In onboarding, and later in settings, you can list words or images you'd rather never hear — water, falling, anything. The composer avoids them.
Is it safe?
For most people, yes. Don't use sessions while driving or doing anything that needs your attention. Talk to a doctor first if you have epilepsy or a seizure disorder, or have been diagnosed with psychosis, schizophrenia, bipolar disorder or a dissociative disorder. Full details are in the Terms of Use. https://sites.google.com/view/inaltumapp/terms
In Altum is for relaxation and self-help. It isn't a substitute for medical or psychological care and doesn't diagnose or treat anything. If you're in crisis, please contact your local emergency number or a crisis line in your country.
Something in a session felt wrong
Please tell me — this is the kind of thing that only gets better because someone says so. If you can, note roughly how far in it was and what it was doing at the time (arriving, descending, the change work, coming back).
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