Resumé

Ilse Sistermans Personal Profile

Online and blended education specialist, and communication specialist with a special interest in life long learning, open education and international policy. An entrepreneurial mindset with broad interests, and strong analytical and problem solving skills. Trainer, coach and project manager. Creative, efficient, dynamic and results-driven. Speaks 5 languages.

Work Experience

• Online & Blended Learning Consultant at the Department of Education Support (ES). Maastricht University Library, Maastricht, the Netherlands. January 2016-present. Facilitating the implementation and use of technology in a problem-based learning (PBL) setting. Project coordinator and business analist for various university wide projects. Fields of specialization include video in education, open and online learning, competency development and personalized learning (particularly competence based learning).

• Communication Specialist: language instructor, writer and translator. Independent, Maastricht, Netherlands - February 1995- December 2017. Experienced instructor of Dutch and English as a Second Language. Communication trainer for professionals, leveraging excellent communication and interpersonal skills. Gearing curricula and teaching style to needs of diverse audiences, addressing different learner issues as well as culture-based learning styles. Certified professional translator; target language Dutch and English; source languages Spanish, French, Dutch and English.

• Manager Languages, Education and Training at Jules. Maastricht, Netherlands. January 2012 - July 2015. Managing and coordinating language courses and other forms of training. Translations, editing and proofreading projects. Responsible, standardization and methodology in accordance with CEFR, ECT and Erasmus+ guide lines. Acquiring and training a diverse international team of instructors. Curriculum development for changing target group requirements. Implementation Moodle (learning management system).

• Owner and manager of boutique hotel Iban, Maastricht, the Netherlands. 2003- 2011. Focal point for hotel management, investments, financial administration, human resource management, implementation and compliance with legal directives (e.g. health, safety and fire regulations), reception, reservations, housekeeping, facility management, website content, service and stock management, food and beverage.

• Establishing and constructing hotel, Maastricht Netherlands. 2001-2002. Undertaking legal procedures for building and exploitation license. Designing the basis for the architectural drawings. Direct management of construction process and interior design.

• Teacher/ instructor Dutch as a foreign language. Berlitz Maastricht Netherlands. 2000-2002. Teaching according to the Berlitz method®, a communicative language teaching method that uses a question and answer structure combined with an interactive animated teaching style to encourage student participation and promote language assimilation.

• Teacher/ instructor Dutch as a foreign language. Ceran, Niveze, Belgium. 2000. Teaching Dutch as a second language, using the Ceran Question Response Intonation method - QRI® - an immersive, communicative and interactive language teaching technique.

Internship

• Translator Boehringer Mannheim Spanish head office. March - July 1994. Translating research reports (English - Spanish) and business correspondence (Spanish-English) and compiling terminology for translation and microbiology department.

Education

• Master Distance Education and E-learning, University of Maryland University College (UMUC). Graduated August 30 2018. MDE is a post-graduate program of Distance Education and E-learning management. The overall mission of the program is to educate leaders and managers of distance education and online learning – a rapidly developing and expanding field. It provides a foundation in terms of theory and history of distance education, as well as the use of technology in online learning distance education. The fundamentals of online teaching and distance education leadership, management and policy making are also included. 36 credits. 3.9 GPA

• Graduate Certificate Distance Education Leadership, University of Maryland University College (UMUC). December 30, 2015. This graduate program focuses on aspects related to management and policy of distance education and online learning. Topics include management theory and practice, organizational behavior and change, leadership roles and styles, planning, policy, and administration of distance education and e-learning programs and systems. 12 credits. 4.0 GPA

• Graduate Certificate Library & Intellectual Property Distance Education & E-Learning , University of Maryland University College (UMUC). May 30, 2016. This focuses on policy development and implementation of intellectual property with regard to learning resources developed by student and faculty of higher education organizations as well as the role of the library. It also included foundations of online and distance education, learning resources development and student and faculty support. 12 credits. 4.0 GPA

• Graduate Certificate Foundations of Distance Education & E-Learning , University of Maryland University College (UMUC). May 30, 2017. This graduate program provides a solid foundation in distance education and e-learning theory, learning models, and various teaching and learning frameworks in distance education. Furthermore, it addresses the use of technology, cost and finances, management and learner support in distance education and e-learning. 12 credits. 4.0 GPA

• Bachelor’s degree in Translation and Interpreting Zuyd University of Applied Sciences Maastricht. July 1995. Native language Dutch, first language English, second language Spanish, field of specialization Medicine and Biology. Sworn in as a translator on February 16, 1996.

• Liberal Art Studies, minor French. University of North Carolina in Greensboro (UNCG). Sophomore. August 1987 - December 1989

• Certificate Management and Entrepreneurship. Stercollege. June 1996.

• Certificate High Intermediate Spanish. Escuela de Idiomas. Nerja, Spain. August 1993

• Certificate Low Intermediate Spanish. Salminter College. Salamanca, Spain. June - August 1990

Skills

• Project management - negotiation - coaching - training - presentation - communication

• Language Skills Dutch native tongue; English near native proficiency C2; Spanish B2; French, spoken B2, written B1/B2; German, spoken B1/B2, written B1 of Common European Framework Reference for Languages (CEFR)

• Digital skills Microsoft Office package. Web software, such as Word Press, Weebly and Googlesites. Learning management systems such as Blackboard and Moodle and social media. Camtasia video editing software (basic knowledge). Various annotation, feedback and audience response tools. Hotel reservation programs and the property management systems.