Technical Support

How to perform a self-service password reset?

Step 1: Set up your security questions

Choose 3 security questions and remember your answers. Do note that answers are confidential & case-sensitive.

Step 2: Ensure security question has been set up

If you have successfully set-up your 3 security questions, you can now perform self-service password reset.

ICT Feedback

To report on issues such as:

Student iCON / MIMS / SLS Account reset
Chromebook fault
Faulty ICT equipment in classrooms
Other ICT-related issues

Click on the following link:

https://forms.moe.edu.sg/forms/Jq65Zo

or scan the QR code on the left.

*For urgent requests, please contact your form/ subject teachers.

SLS Support

Singapore Student Learning Space (SLS) @

https://learning.moe.edu.sg

From 01 Dec 2023 onwards, students will be able to log in to SLS via MOE Identity Management System (MIMS).

With this improvement, staff and students will only need to remember a single username and password across various MOE applications.

Please follow the steps on the left to log in to SLS using your MIMS account.

Zoom on Chromebook

Ensure that you have downloaded the correct version of Zoom on your Chromebook for it to work!

Follow the steps below to download the correct version:

Go to Google Play store on your Chromebook.
Download Zoom for Chrome - PWA (See left)
Launch Zoom for Chrome - PWA on the Chromebook to join meetings / webinars / live stream

Chromebook Servicing

Please note the location of the Lenovo Service Center. You will be able to loan a Chromebook from the School (Computer Lab 2) while your device is being serviced.

Address and more information as shown on the right hand side.

Tel: 6871 4838

Frequently Asked Questions (FAQ):

Qn 1: What is my password for SLS/ computer login/icon?

Ans: Students require only 1 login password (via MIMS) across all platforms.

Qn 2: My PLD is facing some issues. What do I do?

Ans:

Inform your form teacher.
Send the faulty PLD to the Desktop Engineers at Computer Lab 2.
The Desktop Engineers will assess and rectify the issue(s) accordingly.
In the case of hardware issues, student(s) will send their PLDs to Lenovo Service Centre (see address above)

Qn 3: Which wi-fi network should I use in school?

Ans: SWN@SSOE network. It provides better coverage around the school. Log in with your IC number and password.

(Note: Only 1 device log-in is allowed at any point of time using SWN@SSOE)