The HP ENVY 5020 remains a staple for UK households thanks to its sleek design and high-quality photo printing. However, getting it to talk to your Wi-Fi network or your smartphone can sometimes be a bit of a puzzle.
Whether you are setting up a brand-new unit or reconnecting an existing one after a router change, this guide covers the official 123.hp.com setup process for Windows, Mac, and mobile.
Before heading to the software side, ensure your hardware is ready for the "handshake":
Remove Packaging: Take off all blue tape and internal cardboard. Don't forget the thin plastic film on the scanner glass.
Power Up: Plug the ENVY 5020 directly into a UK wall socket. Turn it on and select your Language and Country/Region (United Kingdom) on the touchscreen.
Install Cartridges: Open the ink access door. Use the HP 304 setup cartridges provided. Insert them until they click into place.
Load Paper: Open the paper tray, adjust the guides, and load plain A4 paper. The printer will likely print an Alignment Page—place this on the scanner glass and press "Scan" to complete the calibration.
HP has streamlined the setup through a central portal. Follow these steps:
Visit the Portal: Open your browser and go to 123.hp.com.
Enter Model Number: Type "ENVY 5020" into the search bar.
Get the App: The site will redirect you to download the HP Smart app (available for Windows 10/11, macOS, iOS, and Android).
Pairing Mode: Ensure your printer's Wi-Fi light is flashing. If not, go to the printer screen: Setup > Network Setup > Restore Network Settings. This puts the printer in "Setup Mode" for 2 hours.
Open the HP Smart app on your laptop or phone.
Ensure Bluetooth and Location Services are enabled on your device.
Click "Add Printer" or the "+" sign.
Select the HP ENVY 5020 from the list. Follow the prompts to enter your home Wi-Fi password. The app will automatically send these credentials to the printer.
Dual-Band Routers: Many UK ISPs (like BT, Sky, or Virgin Media) use routers that combine 2.4GHz and 5GHz. If the printer fails to connect, try temporarily "splitting" the bands in your router settings, as the ENVY 5020 prefers the 2.4GHz frequency.
WPS Method: If the app fails, you can use the WPS (Wi-Fi Protected Setup) button on your router. Select Network > WPS on the printer screen, then press the WPS button on your router within two minutes.
Yes. During the 123 hp com setup Envy 5020, you will be offered a trial of the Instant Ink service. This is highly recommended for UK users to save up to 70% on ink costs, as the printer automatically orders new cartridges before you run out.
If your computer asks for a WPS PIN, look at the printer's touchscreen. A temporary 8-digit PIN should be displayed. Enter this into your computer promptly, as it expires after 90 seconds.
Absolutely. You can complete the entire setup using a smartphone or tablet. Simply download the HP Smart app from the UK App Store or Google Play Store and follow the "Add Printer" instructions.
This is often caused by a "WSD Port" issue. The best fix is to remove the printer from Settings > Bluetooth & Devices > Printers & Scanners and re-add it using the HP Smart app to ensure it uses the correct IP-based port.
Top Tip: Always keep your printer's firmware updated. You can check for updates directly on the printer's touchscreen under the Setup > Printer Maintenance menu to ensure compatibility with the latest macOS and Windows versions.