Terms and Conditions

Last updated: June 2026

By downloading, installing, or using How Is My Shop ("the app", "the service", "we", "our"), you agree to be bound by these Terms and Conditions. If you do not agree, do not use the app. These terms apply to all users including shopkeepers, branch users, owners, and remote viewers. The service is operated by How Is My Shop, a sole proprietorship of Solomon Joshy, Irinjalakuda, Kerala 680711, India.

1. Description of Service

How Is My Shop is a sales-tracking and business-management application for small and medium shopkeepers. It provides billing, stock management, analytics, an AI-powered shop assistant, an AI business coach, voice stock updates, supplier-bill and photo stock scanning, and multi-branch management features, offered as one-time 30-day plans.

2. User Accounts

•  You must sign in using a valid Google account.

•  You are responsible for maintaining the security of your account and must not share your credentials.

•  You must not use the app for any illegal business activity.

•  We reserve the right to suspend or terminate accounts that violate these terms.

3. Plans and Payments

•  The app offers a free trial of 30 days or 500 bills, whichever comes first.

•  After the trial, a paid plan is required to continue using the full app.

•  Current plans: Pro — ₹999, and Elite — ₹2,499 (owner plus up to 3 branches; extra branches ₹799 each). Each plan is valid for 30 days.

•  Plans are one-time 30-day purchases (like a prepaid mobile recharge). They do not auto-renew and nothing is charged automatically — when a plan ends you choose whether to recharge. Recharging before a plan ends adds the new 30 days on top of the remaining days.

•  Payments are processed securely through Razorpay. We do not store your card, UPI, or bank details.

•  Branch users under an Elite owner do not pay separately — the owner's plan covers them.

•  AI Points top-up packs are one-time purchases (₹149 for 300 points) and do not expire.

•  All prices are in Indian Rupees and inclusive of applicable taxes.

4. Cancellation and Refunds

How plans end and our refund policy are set out in full on the Cancellation and Refunds page, which forms part of these terms.

5. AI-Generated Content

•  The app uses OpenAI's language and vision models, and Google's Gemini AI (for the Business Coach), to generate insights, answers, advice, and to extract data from your speech and photos.

•  AI-generated content is provided for informational purposes only. We do not guarantee its accuracy, completeness, or reliability.

•  You are solely responsible for verifying AI-extracted data (for example, scanned bill items and prices) before acting on it, and business decisions should not be made solely on AI output.

6. Acceptable Use

You agree not to:

•  Use the app to record fraudulent sales or illegally manipulate financial records.

•  Reverse engineer, decompile, or extract the app's source code.

•  Use the app in any way that violates applicable Indian laws or regulations.

•  Attempt to gain unauthorised access to other users' data.

•  Share viewer or branch access codes with unauthorised parties.

7. Data and Privacy

Your use of the app is governed by our Privacy Policy. Your shop data belongs to you — we do not sell, rent, or share it with third parties for commercial purposes. By using the app you agree to the collection and use of data as described in the Privacy Policy.

8. Multi-Branch and Viewer Access

•  Branch users operate under an owner's account and plan; owners are responsible for the branch users they approve.

•  Viewer access is read-only and intended for trusted family members or business partners; owners are responsible for revoking it when no longer appropriate and for the access codes they generate.

9. Intellectual Property

•  The app, its design, code, and content are owned by How Is My Shop.

•  Your shop data, product catalogue, and sales records belong to you. You grant us a limited licence to process your data solely to provide the service.

•  You may not reproduce or redistribute any part of the app without written permission.

10. Service Availability

•  We aim for uninterrupted service but do not guarantee 100% uptime.

•  Core billing works offline; AI features, voice, and bill scanning require an active internet connection.

•  We may modify, suspend, or discontinue features with reasonable notice.

11. Limitation of Liability

•  The app is provided "as is" without warranties of any kind.

•  We are not liable for any loss of business data, revenue, or profit arising from use of the app, including losses from incorrect AI-generated data acted upon without verification.

•  Our total liability for any claim shall not exceed the amount you paid us in the 30 days preceding the claim.

12. Termination

•  You may stop using the app and delete your account at any time. Deleting your account from within the app erases your account and all associated data immediately and permanently, as described in the Privacy Policy.

•  We may suspend or terminate your account for violation of these terms. In that case we may retain your data for up to 30 days (for example to resolve disputes or comply with legal obligations) before permanent deletion, and any active paid plan will not be refunded.

13. Changes to Terms

We may update these terms from time to time. We will update the "Last updated" date, and for significant changes we will notify users through the app. Continued use after changes constitutes acceptance.

14. Governing Law

These terms are governed by the laws of India. Any disputes are subject to the jurisdiction of the courts in Kerala, India.

15. Contact

Email: howismyshop@gmail.com · WhatsApp: +91 8078057185.

How Is My Shop, Irinjalakuda, Kerala 680711, India.