Privacy Policy

Last updated: June 2026

  How Is My Shop ("we", "our", or "the app") is a sales tracking and business management app designed for small shopkeepers in Kerala, India. We are committed to protecting your privacy and being fully transparent about how your data is handled.

  1. What Data We Collect

  - Google account name, email address, and profile photo — collected at sign-in

  - Shop details — name, owner name, phone number, address, and UPI ID (entered by you)

  - Sales records — product names, quantities, prices, and timestamps

  - Voice audio — temporarily recorded when you use voice features; sent for transcription and immediately

  deleted from your device; never stored permanently

  - Product catalog — products you add, edit, or import via bill scanning

  - Bill and invoice history

  - Stock levels, purchase prices, and supplier bill data

  - Subscription status and payment history

  2. How We Use Your Data

  - To provide core features: billing, voice stock updates, stock management, analytics, AI insights, and the

  Business Coach

  - Voice audio is sent to OpenAI Whisper (a third-party speech-to-text service) for transcription only — the

  audio is not stored by us or OpenAI after processing

  - Sales text and shop data are sent to OpenAI's language models to generate insights, answer questions, and

  extract structured data from your speech

  - Supplier bill and Photo Stock photos are sent to OpenAI's vision models to extract product and stock

  information

  - The Business Coach feature sends your shop data (such as top products, stock levels, margins, and sales

  trends) to Google's Gemini AI to generate tailored business advice

  - All business data is stored securely in Google Firebase Firestore, accessible only to you

  - Your data is never sold to third parties

  - Your data is never used to train AI models

  - We do not share your data with advertisers

  3. Voice & Microphone Usage

This app uses your device microphone only when you explicitly tap the record button. Voice recordings are:

  - Recorded locally on your device as a temporary audio file

  - Sent to OpenAI Whisper for speech-to-text transcription

  - Deleted from your device immediately after upload

  - Not stored, retained, or shared by us beyond what is needed for transcription

  - OpenAI's privacy policy governs how they handle audio data submitted via their API. As of June 2026, OpenAI does not use API-submitted data to train their models.

  4. Camera & Photo Usage

  The app requests camera access only when you use the Supplier Bill Scan or Photo Stock features. Photos taken are:

  - Sent to OpenAI's vision models for data extraction

  - Not stored on our servers

  - Only processed to extract product, price, and stock information

  5. Third-Party Services

  - Google Firebase — authentication and cloud data storage (Google Privacy Policy applies)

  - OpenAI (United States) — voice transcription, text-to-speech, and AI analysis via OpenAI language and vision models. OpenAI API Privacy Policy applies

  - Google Gemini (Google AI) — powers the Business Coach feature, which sends your shop data to generate business advice. Google's API Privacy Policy applies, and API data is not used to train Google's models

  - Razorpay — payment processing for subscriptions (Razorpay Privacy Policy applies)

  - Firebase Crashlytics — anonymous crash reporting to help us fix bugs (Google Privacy Policy applies)

 Cross-border transfer: when you use AI features (voice stock, shop assistant, supplier bill / photo scan, analytics, and the Business Coach), the relevant business data — such as sales text, product names, photos, stock levels, and margins — is sent to OpenAI or Google for processing on servers located outside India  (primarily the United States). By using these AI features you consent to this transfer of data outside India. We send only the data needed for the feature you use, and neither OpenAI nor Google uses API-submitted data to train their models.

  6. Data Storage & Security

 Your data is stored in Google Firebase Firestore with security rules that ensure only you can access your own data. No other user can view your sales, products, bills, or shop information. All data is transmitted over encrypted HTTPS connections.

  7. Data Retention

  Your business records (sales, bills, products, and shop settings) are kept for as long as your account is  active, so they stay available to you for your own records and tax purposes. Internal operational data — such as AI usage counters and payment-verification records — is kept only as long as it is needed to run the service and is then deleted. We do not store your voice recordings, photos, or AI chat history after they are  processed.

 You can delete your sales data at any time from Shop Settings → Delete Data & Account → Delete All Sales Data. To permanently delete your account and all associated data, go to Shop Settings → Delete Data & Account → Delete My Account. This immediately and permanently erases your account, sales, products, bills, settings, and all associated data. You may also email howismyshop@gmail.com to request deletion.

  8. Offline Use

  The app stores data locally on your device when offline and syncs to Firebase when internet is available. Voice  features, AI insights, and bill scanning require an active internet connection.

  9. Children's Privacy

  This app is intended for adults (18+) operating retail or food businesses. We do not knowingly collect data from anyone under the age of 18.

  10. Your Rights

  - Access your data — all your data is visible within the app

  - Correct your data — edit shop details, products, and sales from within the app

  - Delete your sales data — use Shop Settings → Delete Data & Account → Delete All Sales Data

  - Export your data — bills and reports can be saved and shared as PDF

  - Account deletion — use Shop Settings → Delete Data & Account → Delete My Account to permanently erase your account and all data, or email howismyshop@gmail.com 

  - Withdraw microphone consent — disable microphone access in your device settings at any time

  11. Changes to This Policy

  We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the   top. Continued use of the app after changes constitutes acceptance of the updated policy.

  12. Contact Us

  If you have any questions, concerns, or requests regarding this privacy policy or your personal data, contact us:

  - Email: howismyshop@gmail.com

  - WhatsApp: +91 8078057185

  - Or via the app: Menu → സഹായവേണോ?

  © 2026 How Is My Shop. All rights reserved.