Mandatory Training's

Induction & Orientation

HR Induction Training

Vision, Mission and Values

Patient and Family Rights - Staff's responsibility

Department Induction & OJT Orientation Program.

Human Resource Management

Patient Rights and Responsibilities

Employee Rights and Responsibilities

Performance Appraisal & Career Progression skill Development program

Training on Job Description -  handling vulnerable patients, control and restraint techniques, 

Awareness on training and development policy for the staff, Awareness on Credentialing & Privileging

Organisational Induction  & Orientation - HR policy and procedure, Grooming, Confidentiality, communication policy, grievances  redressal mechanism, Anti Sexual Harassment committee - ICC, POSH, Prevention and handling workplace violence,  and Disciplinary Committee etc.,

Soft Skills

Service Standards & Service Excellence

Communication in Health care & Techniques - ISBAR

Soft skills program - Patient Handling skills,  Clinical Communication skills , Telephone Etiquette's, Body Language, Grooming Standards, Courtesy and Compassion, Standard Polite phrases etc.,

Quality Systems

Quality Improvement  Program - QIP

Training on Quality Systems & Awareness on NABH.

Safety & Security

Fire Safety & Mock Drills

Training on Hospital Safety & Security Program

Infection Prevention, Control, Policy, Procedure and Practice

Basic Life Support - Training on Cardio Pulmonary Resuscitation 

Non-Fire Emergencies & Emergency Colour Coding and Safety at Workplace

Hospital Safety policy -Including No smoking policy and other administrative procedures, directives etc.

Employee Health Check Policy, Occupational Health Hazards & treatment to staff who sustain workplace related injuries

Disaster Management Plan - dedication, handling, minimisation and elimination of identified risk with in the organisation’s environment.

Functional Programs

Scope of Services

Departmental NABH Standards & CQIs

Department SOP - orientation on relevant department/unit/service/programme’s policies and procedures.

Tips & Tricks - Training Manager

* Attendance is Mandatory for all staff attending Training & Development programs...

* Above mentioned Mandatory training programs has to be conducted within 15 days from the date of joining of employee...

* Performance Appraisal & Career Progression skill Development program - this program is exclusively for Staff who are promoted and or laterally transferred to other functions. - To be identified in PMS TNI...

* Hospital Safety policy -Including No smoking policy and other administrative procedures - To be seriously discussed in Induction program...

* CQI - Continuous Quality Improvement Program, QO -  Quality Objectives,  QM - Quality Monitors, QP - Quality Policy...

* Scope of Services - Frequently to be discussed with Front Line Staff & Patient Coordinators team...