Step 1 - Visit the Official Website
Go to homedepot.com/mycard from your phone or computer. This is the official and safe place.
Step 2 - Click on Forgot Password or Forgot User ID
Sometimes you just need to reset your password. Click Forgot Password or Forgot User ID to start.
Step 3 - Follow the Account Recovery Instructions
The website will guide you to confirm your identity. They might:
Send you a text code
Ask for your Social Security digits
Verify your email
Just follow the on-screen instructions one step at a time.
Step 4 - Call Home Depot Credit Card Support
If you still can’t unlock your account, call Home Depot Credit Services. Tell them your account is locked, and they will help you unlock or recover it.
Step 5 - Create a New Password if Needed
Once your account is back, choose a strong, new password. Use letters, numbers, and special characters so no one can guess it.
Your Home Depot credit card account might get locked if you enter the wrong password too many times, if there is unusual activity, or if you haven’t used your account for a while.
You can try resetting your password by clicking Forgot Password at homedepot.com/mycard. Follow the steps to verify your identity, then create a new password to unlock your account.
Yes! If you cannot unlock it online, you can call Home Depot Credit Services at 1‑800‑677‑0232 and ask for help with unlocking your account.
Yes, it is safe if you use the official Home Depot website and a secure internet connection. Never enter your card details on unknown or fake websites.
Usually, it takes just a few minutes if you reset your password online. If you call customer service, it might take a bit longer, but they will help you right away.