See something wrong on your Home Depot credit card? Learn how to dispute a charge easily online at homedepot.com/mycard. Follow this 2025 step-by-step guide to fix billing errors fast.
Sometimes, you look at your Home Depot credit card bill and see something that doesn’t make sense — maybe a charge you didn’t make, or an amount that’s too high. Don’t worry! You can dispute that charge and ask them to fix it.
Here’s how you can do it, step by step:
Step 1: Log in at homedepot.com/mycard
Go to the official website and sign in using your credit card login details.
Step 2: Look through your transactions
Find the charge that looks wrong. Write down the date, amount, and any details you see.
Step 3: Click on the charge or open “Dispute Center”
There may be a button next to the transaction that says “Report a Problem” or “Dispute this charge.” Click on it.
Step 4: Choose the reason for your dispute
You’ll be asked why you’re disputing the charge. Pick the correct reason like:
I didn’t make this charge
The amount is wrong
I returned the item but didn’t get refunded
Duplicate charge
Step 5: Add details and submit
Type in what happened in simple words. Be clear and honest. Then click “Submit” or “Send.”
Step 6: Wait for an investigation
The credit card company will look into it. They might ask for more info by email or phone. This can take a few days.
Step 7: Check your account updates
You may see the charge temporarily removed while they investigate. Watch your account for updates.
You can dispute charges you didn’t make, charges with wrong amounts, double charges, or items you returned but didn’t get a refund for.
Yes, log in to your Home Depot credit card account, find the charge, and select the option to report or dispute it. Follow the steps shown.
You usually have up to 60 days from the date of the billing statement to report a problem. So act fast if you see something wrong.
If your dispute is approved, the amount will be credited back to your account. You may see a temporary credit while they investigate.
Yes, if you prefer, you can call us and ask a representative to help you with the dispute over the phone.