FAQ

ℹ️ ABOUT HIVEPOLY

HivePoly shows prediction market data from Polymarket and Kalshi.

🚨 Important: This app is for information only. It is NOT financial advice.

Your decisions are your responsibility. No action should be taken based

solely on data displayed in this app.

Not affiliated with Polymarket, Kalshi, FIFA, the NBA, or the NHL.

📚 FREQUENTLY ASKED QUESTIONS

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🔄 RESTORE YOUR PREMIUM ACCESS

Lost your Premium after signing out, reinstalling, or switching devices?

Here's how to get it back in 30 seconds.

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✅ QUICK FIX (Works 99% of the time)

1️⃣ Open the HivePoly app

2️⃣ Go to Settings (bottom-right corner)

3️⃣ Scroll down and tap "Restore Purchases"

4️⃣ Sign in with the SAME Apple ID you used to buy Premium

5️⃣ Wait 10–15 seconds for it to sync

✨ Your Premium should come back instantly.

🔍 TROUBLESHOOTING

❌ It didn't work. What now?

Make sure you're using the exact same Apple ID you originally bought with.

(Check Settings → Apple ID to confirm.)

Try again tomorrow—sometimes syncing with Apple's servers takes time.

Still stuck? Email hivepoly.support@gmail.com with:

• Your Apple ID email

• A screenshot of the locked screen

We'll investigate within 24 hours.

🔐 PREMIUM NOT UNLOCKING — QUICK FIXES

You bought Premium but locked cards and features still show as locked?

Try these steps in order.

🚀 STEP 1: Force-Refresh (99% works)

1️⃣ Force-close the app: Swipe it up from app switcher

2️⃣ Wait 5 seconds

3️⃣ Reopen HivePoly

4️⃣ Try tapping a locked card (NHL, FIFA, etc.)

✨ If this fixes it, you're done!

🔧 STEP 2: Deep Reset

Still locked? Try clearing the app cache:

1️⃣ Sign Out: Go to Settings → tap "Sign Out"

2️⃣ Force-close the app

3️⃣ Go to iPhone Settings → General → iPhone Storage

4️⃣ Find HivePoly → tap "Offload App" (NOT Delete)

5️⃣ Wait for it to finish → Tap "Reinstall App"

6️⃣ Reopen and sign back in

7️⃣ Try accessing a locked feature

This clears your cache and forces a fresh sync with Apple's servers.

⚠️ STILL LOCKED?

This can happen if:

❌ Your payment failed (check your Apple ID Billing settings)

❌ Apple's servers are syncing slowly (wait 1–2 hours)

❌ You're using a different Apple ID than the one you paid with

📧 Email hivepoly.support@gmail.com with:

• Your Apple ID email

• A screenshot of the locked screen

• When you purchased Premium

We'll help you within 24 hours.

CHANGE OR CANCEL MY SUBSCRIPTION

Upgrade, downgrade, or cancel your HivePoly Premium plan.

📱 WHERE TO MANAGE YOUR SUBSCRIPTION

Apple handles all subscription changes, not HivePoly.

Follow these steps:

1️⃣ Open Settings on your iPhone

2️⃣ Tap your Apple ID (picture at top)

3️⃣ Tap "Subscriptions"

4️⃣ Find "HivePoly Premium"

5️⃣ Tap it

⬆️ UPGRADE OR CHANGE PLAN

• Tap "Change Plan"

• Choose Monthly (€3.99) or Annual (€27.99)

• Confirm

Your new plan takes effect immediately.

⬇️ DOWNGRADE OR CANCEL

• Tap "Cancel Subscription"

• Choose a reason (optional)

• Confirm

You keep Premium until your current billing period ends.

After that, you'll revert to the free tier.

❓ COMMON QUESTIONS

"Will I get a refund if I cancel mid-month?"

No—but you keep Premium until your renewal date. After that, we won't charge you.

"When does my subscription renew?"

Same day each month (or year). E.g., if you buy on May 15, it renews on June 15.

"Can I get a refund?"

Refunds are handled by Apple, not us. See the Refunds page for details.

💳 PAYMENT DECLINED OR FAILED

Your payment was declined when trying to buy or renew Premium?

Here's how to fix it.

🔧 QUICK FIXES (Try in order)

1️⃣ CARD EXPIRED OR DETAILS CHANGED

→ Settings → Apple ID → Payment Methods

→ Update your card or billing address

→ Try purchasing again

2️⃣ INSUFFICIENT FUNDS

→ Check your bank balance

→ Try a different card

→ Try again tomorrow (sometimes takes 24 hours)

3️⃣ CARD FLAGGED BY YOUR BANK

→ Call your bank directly

→ Tell them: "I'm buying an app subscription, please unblock it"

→ Ask them to allow Apple charges

→ Try again in the app

4️⃣ TOO MANY FAILED ATTEMPTS

→ Wait 24 hours

→ Try again

5️⃣ REGION/COUNTRY MISMATCH

→ Settings → Apple ID → Country/Region

→ Make sure it matches your card's country

→ Try again

🆘 STILL NOT WORKING?

Try this:

1️⃣ Remove the card from Apple ID

(Settings → Apple ID → Payment Methods → Delete)

2️⃣ Restart your iPhone

3️⃣ Update iOS to the latest version

4️⃣ Uninstall and reinstall HivePoly

5️⃣ Try a different card

6️⃣ Try adding a new payment method

⚠️ BEFORE EMAILING SUPPORT

You can check:

• Card is blocked for security

• Your card has an issue

• There's a system problem

📧 If still not fixed, email us:

hivepoly.support@gmail.com

Tell us:

• The error message you see (screenshot)

• Card type: last 4 digits only

• When it started happening

💰 REFUNDS

Apple handles all refunds, not HivePoly.

Here's how to request one.

📝 HOW TO REQUEST A REFUND

1️⃣ Open Settings on your iPhone

2️⃣ Tap your Apple ID (picture at top)

3️⃣ Tap "Purchase History"

4️⃣ Find the HivePoly Premium charge

5️⃣ Tap on it → Tap "Report a Problem"

6️⃣ Select a reason

7️⃣ Tap "Submit"

Apple reviews your request (usually 24–48 hours) and refunds to your card.

⏱️ REFUND TIMELINE

Apple approval: 1–2 days

Money back to your card: 3–5 business days (depends on your bank)

Some banks take up to 5–7 days to show the credit.

❌ WHY WAS MY REFUND DENIED?

Apple is strict with refunds. Common rejection reasons:

• Purchase was more than 90 days ago

• You've requested multiple refunds

• Apple detected a pattern of abuse

First-time refund requests are usually approved.

⚠️ IMPORTANT

We cannot force refunds. All decisions are made by Apple.

Your refund is between you and Apple, not us.

🆘 DIDN'T GET YOUR REFUND?

1️⃣ Check your bank statement (wait 5+ days if recent)

2️⃣ Check your Apple ID email—Apple sends a confirmation

3️⃣ If it's been over a week, email us:

📧 hivepoly.support@gmail.com

We'll help you follow up with Apple.

CONTACT SUPPORT

📧 CONTACT SUPPORT

Can't find your answer? We're here to help.

📬 EMAIL US

hivepoly.support@gmail.com

✍️ WHAT TO INCLUDE

Help us help you faster:

✓ What problem you're having

✓ What you've already tried

✓ Your Apple ID email

✓ Screenshots (if relevant)

✓ When it started happening

📚 COMMON TOPICS

Still searching? Try:

→ Restore Purchases

→ Change or Cancel My Plan

→ Premium Not Unlocking

→ Payment Issues

→ Refunds

ℹ️ ABOUT HIVEPOLY

🚨 Important Disclaimer

HivePoly displays prediction market data for informational purposes only.

⚠️ This is NOT financial advice.

⚠️ DiverScore is an informational metric only.

⚠️ No action should be taken based solely on data in this app.

⚠️ You are responsible for your own decisions.

Not affiliated with Polymarket, Kalshi, FIFA, the NBA, or the NHL.

🏛️ LEGAL

Questions? Email hivepoly.support@gmail.com

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