I will position your team for growth, and the uncertainty that comes along for the ride.

I have experience leading teams through the changes that come with accelerated growth. 

If the team needs to level up to meet the challenges that accompany change and growth, I will get them there by:

• • Identifying gaps as well as who the strongest players are on the team

  • Developing a training program and/or identifying external training to address gaps

  • Continuously monitoring performance 

I will prep the team for what's to come and keep them clear-eyed and confident as we navigate the changes - together.

I will review all processes and procedures to ensure they are scalable, repeatable, and flexible.

I will build infrastructure upfront and as we go, to keep the client experience consistent. This includes:

• Policies and procedures

• Guidance documents

• Work instructions

• KPIs

• Goals

• Rules of engagement

In the last six years, I have been through three company acquisitions, two of them as a people leader. I have seen poorly-executed acquisitions and one fairly well-executed one. So, if your anticipated growth and changes are in the form of an upcoming merger or acquisition, I can lead your client-facing teams through those unique challenges as well.