Work Experience

Rental Property Manager Assistant

Direct Private Client

📍Remote | Dec 2024 – May 2025

• Managed rent collection, tenant inquiries, and scheduling of property viewings.

• Coordinated maintenance and repair requests across multiple units.

• Maintained lease records and helped improve tenant satisfaction through timely follow-ups.

Technical Support Advisor

Concentrix Philippines

📍WFH /Hybrid | Aug 2023 – Sept 2024

• Delivered Tier 1 and Tier 2 technical support for customer devices.

• Earned the Rockstar Award for performance excellence and was promoted for advanced troubleshooting.

• Handled escalations with clarity, empathy, and efficiency in a fast-paced call center setting.

Virtual Assistant & Trainer

Cyberbacker Philippines

📍Remote | Oct 2021 – Mar 2023

• Managed client email, calendars, CRMs, MLS, and admin tasks across multiple industries.

• Created and monitored social media campaigns using analytics tools.

• Designed and maintained websites (GoDaddy, AgentLocator), and distributed email newsletters.

• Promoted to Trainer (July 2022): Led workshops, developed training materials, and mentored new hires.

Customer Service Representative

Alorica, Sykes, and Ibex Philippines

📍Onsite | 2018 – 2020

• Provided inbound customer support for major brands: Verizon, Citi APAC, AT&T, and DirecTV.

• Consistently exceeded KPIs in call handling, issue resolution, and upselling.

• Maintained strong customer satisfaction scores and adaptability across multiple accounts.

Cashier

Kambal Pandesal

📍Onsite, Legaspi Village Makati| Jan 2015 – May 2015

• Handled daily sales, customer transactions, and opening/closing registers.

• Gained early experience in retail, customer service, and accountability.

Other Work-Related Experience 

• 🐾 Volunteering admin support for community NGOs and youth initiatives

• 🖥️ Personal projects in Notion workspace design, CRM cleanup, and SOP drafting

• 💬 Peer mentoring and soft skills coaching for entry-level VAs and freelancers

Founder & Virtual Assistant

AnyaHPR Virtual Assistance Services

📍Remote | Sept 2024 – Present

• Offers admin, content, and customer service support to online business owners.

• Builds systems, solves chaos, and keeps clients focused on what really matters.

• Manages client communication, schedules, CRM tools, and digital workspace organization.

Business Co-Owner

SwordMaid (Sword Restoration)

📍Cabuyao, Laguna | Nov 2020 – Present

• Supports logistics, bookkeeping, and SOP design for the family-run restoration business.

• Helps with packaging, quality checks, and delivery coordination during high-demand periods.

• Advocates for artisan skills, Filipino craftsmanship, and preservation of cultural tools.

ESL Teacher (Independent Contractor)

Weblio Philippines

📍Remote | May 2023 – Present

• Delivers personalized English lessons to students of varying age groups and skill levels.

• Supports learners in improving fluency, confidence, and comprehension in an online classroom environment.

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