SKILL SET

Core Competencies

• 🗓️ Administrative Support
  Email & calendar management | Data entry & organization | Document formatting | File system optimization | Online research & reporting.

• 🎧 Customer Service & Support
  Live chat & email communication | Complaint resolution | CRM & ticketing tools (Zendesk, Freshdesk, HubSpot) | Conflict de-escalation | Client retention.

• 🎨 Social Media & Content Creation
  Canva graphic design | Social media scheduling & engagement | Content calendar management | Brand voice consistency | Newsletter creation.

• ⚙️ Technical & Digital Tools
  Google Suite (Docs, Sheets, Slides) | Microsoft Office (Word, Excel, PowerPoint) | Notion workspace design & management | WordPress & website maintenance | Meta Business Suite | CRM software proficiency | Upwork platform navigation.

• 💓 Soft Skills

Strategic problem solving & critical thinking | High emotional intelligence & active listening | Self-motivated & low supervision needed | Strong written & verbal communication | Adaptability & continuous learning mindset.

Bonus Points

• Passionate about creating streamlined, scalable processes.

• Natural curiosity fuels quick learning of new tools & systems.

• Empathy-driven approach to client and customer interactions.

• Focused on delivering consistent, high-quality results with a calm, collected demeanor.

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