🏆Recognitions, Promotions, Certifications and Awards

🏅Rockstar Award — Concentrix Philippines

August 2024
Awarded for outstanding technical support performance, consistently exceeding customer satisfaction metrics and demonstrating excellent troubleshooting skills.

🏅Promoted to Tier 2 Technical Support — Concentrix Philippines

March 2024
Recognized for advanced problem-solving abilities and leadership potential, earning a well-deserved step up in responsibility.

📈Trainer Role Promotion — Cyberbacker Philippines

July 2022
Elevated from Virtual Assistant to Trainer, responsible for developing training materials, conducting workshops, and mentoring new hires to success.

📈Consistent KPI Excellence — Alorica, Sykes, and Ibex Philippines

2018 – 2020
Maintained high call resolution rates, upselling targets, and customer satisfaction scores across multiple high-profile accounts.

📈 Founder & CEO — AnyaHPR Virtual Assistance Services

September 2024 – Present
Launched and currently managing a successful Virtual Assistant service, delivering top-tier admin, content, and customer support.

Bonus: Personal Wins Worth Mentioning

• Built and continuously upgraded a private, soundproof home office optimized for productivity.

• Successfully balanced dual roles as a remote worker and small business co-owner.

• Developed strong self-motivation and resilience navigating work-from-home challenges.

💡Certifications

• Excel Certificate — Great Learning
  Certificate ID: MKLQKUNI

• Fundamentals of Digital Marketing — Google Digital Garage
  Certificate ID: VFC FTL 97H

• C1+ Advanced IELTS Prep for Success — SmallTalk2Me
  Certificate ID: 31126373

💡Workshops Completed — Magic Learning 2023

• Data Privacy Workshop

• Lead Generation Workshop

• Work Efficiency Workshop

• Effective Client Communication Workshop

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