Ability to recognize and create opportunities to meet and exceed the needs and expectations of both internal and external clients of the organization.

Respects clients

• Demonstrates courtesy and professional attitude when responding to client’s inquiry or concern

• Knows basic procedure in addressing clients’ complaints

Exerts effort in understanding the need of the clients

• Makes him/herself available to the client to provide accurate and timely information

• Effectively uses diplomacy when addressing clients’ complaints

• Listens to the client and provides feedback

Finds solutions to clients’ problems

• Understands the clients’ point of view and has thorough knowledge of their behavior and anticipates their needs

• Offers appropriate and innovative solutions to clients’ issues and concerns

Prioritizes the benefit of the clients

• Actively supports the interests of the clients when faced with multiple/various requests/concerns by making choices and setting priorities to meet their needs

• Influences a culture of service to individual and team by modeling behavior that is client-centered and initiating structure to ensure excellent service to clients

DIRECTORS

• 4: Director III

• 4: Director IV

ADMINISTRATIVE

• 1: Administrative Aide IV (Driver)

• 1: Administrative Assistant II

• 1: Administrative Assistant III

• 1: Administrative Assistant III (FATAD)

• 2: Administrative Assistant V

• 2: Administrative Assistant VI

• 1: Administrative Officer I (HFDB, NVBSP)

• 2: Administrative Officer IV

ARCHITECTS

• 2: Architect II (IESDD)

• 3: Architect IV (IESDD)

DEVELOPMENT MANAGEMENT OFFICERS

• 2: Development Management Officer II

• 3: Development Management Officer III

• 3: Development Management Officer IV

ENGINEERS

• 3: Engineer III

• 3: Engineer IV

• 4: Engineer V (Division Chief)

MEDICAL OFFICERS

• 3: Medical Officer IV

• 4: Medical Officer V

OTHER POSITIONS

• 3: Medical Specialist II

• 3: Medical Technologist IV

• 3: Program Development Officer IV

• 3: Project Development Officer IV

• 1: Science Research Assistant

• 2: Senior Administrative Assistant II