ORGANIZATIONAL COMPETENCY
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ORGANIZATIONAL COMPETENCY
Ability to receive and convey ideas, instructions, and information by using appropriate language, method and manner to ensure the audience understands the message and takes necessary action.
Communicates simply and understandably
Communicates in a way that is accurate, timely and easy to understand regardless of medium
Shares information in an open and honest way
Understands the context and background of the communication
Probes to understand unexpressed or poorly expressed thoughts, concerns or feelings
Reads body language and other non-verbal cues accurately and uses that understanding to structure and give appropriate responses
Provides adequate, accurate and relevant information to clients within and outside the organization
Appropriates language and level of communication to clients
Demonstrates the ability to express complex concepts, thoughts and ideas clearly and concisely for the understanding of all audiences
Tailors communication to intended audience and uses appropriate tools and strategies to convey information
Paraphrases information to check understanding before drawing conclusions
Strategically communicates to clients
Responds to people’s concerns in a manner that promotes longer-term solutions
Seeks to understand others’ frame of reference
Maximizes use of different means of communication to get across various clients/ recipients with diverse needs
DIRECTORS
4: Director III
4: Director IV
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