Helper course - Lesson 9: Collaboration with Other Staff Members

Lesson 9: Collaboration with Other Staff Members

As a Helper, you’re part of a larger team, and it’s important to understand the hierarchy and how to collaborate effectively with other staff members. For example, your immediate contact might be a Moderator, who you should report to if you encounter a situation beyond your control. Effective communication among staff is key to ensuring that everyone is on the same page and that issues are handled efficiently. This might involve using a dedicated staff chat to discuss problems privately and keep everyone informed. Additionally, it’s crucial to document incidents and player interactions, so that there’s a clear record for other staff members to refer to if needed.

Real-Game Examples:

Reporting to Moderators: You encounter a complex situation that’s beyond your authority. You report it to a Moderator for further action.
- Action: Brief the Moderator on the situation and follow up as needed.
Using Staff Chat: A player needs assistance that requires coordination with other staff. You use staff chat to communicate and solve the issue.
- Action: Communicate effectively with your team to ensure the player receives help.
Documenting Incidents: After warning a player, you log the incident in staff chat for other team members to review.
- Action: Provide a detailed account of the incident in the staff chat for transparency.
Following Hierarchical Procedures: A player appeals a punishment. You refer the case to a higher staff member for review.
- Action: Follow the correct escalation procedure to ensure fair treatment.

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