User Terms
HelpAround

Note: This document is the "User Terms" - it may be referred to as the "Terms of Service" on some pages of our website.

HelpAround is a platform owned and operated by Etrend Ltd and references to “HelpAround”, “HelpAround.co.uk”, “HelpAround.org”, “we”, “us” and “our” are to eTrend Ltd.

We provide a platform for connection between a person requiring assistance (Requestor) and a person willing to provide assistance (Helper) and together any person who signs up to use our website, apps and related services is called a Member. The arrangement for the provision of service is between you – the Requestor and the Helper. We are not party to what happens between a Requestor and Helper and our responsibility is only to arrange or facilitate the connection. Anything beyond that is not in our control and is done so at your own risk. You agree you are solely responsible for your interactions with other Members.

Important Information -

We are not responsible for the conduct, whether online or offline, of any user of the HelpAround website, apps or services. A Member assumes all risk when using the HelpAround website, apps or services and all of the risks associated with any online or offline interactions with other Members. You should take all necessary precautions when you connect with others by using HelpAround. We reserve the right, but we have no obligation, to monitor disputes between Members. Members have to use common sense about what information they reveal to others. While we hope and trust that at this very difficult time people are doing “the right thing”, there are many different frauds, schemes, and deceptions on the Internet.

We do not represent, warrant or otherwise state that any request you make will be met or offer of your assistance will be taken up.

Very important information -

We do not do any screening or checking of Members. You understand that we make no guarantees, either express or implied, regarding your connection with any individual as a Requestor, Helper or otherwise or as to the conduct of such individuals. Please read our Keep Safe advice and follow these guidelines which we offer you in good faith to assist – our offering this tips does not alter the position that we are not responsible for connections made using HelpAround website, apps or services.

Take Note – we are offering this platform and related services Free of Charge. Our liability is limited as set out in these Terms of Use generally and specifically at Section 9 below. You must read.

We are offering the use of our website and apps and related services “AS IS” and “AS AVAILABLE” and we do not represent that the service will be uninterrupted or defect free or that any defects will be corrected.

1. Introduction

1.1 These User Terms shall govern your use of our website and apps associated with our website.

1.2 By using our website and associated apps, you accept these User Terms in full; accordingly, if you disagree with these User Terms or any part of these User Terms, you must not use our website or associated apps.

1.3 If you register with our website and / or associated apps, submit any material to our website or use any of our website services or associated apps, we will ask you to expressly agree to these User Terms.

1.4 You must be at least 18 years of age to use our website and associated apps; by using our website and apps or agreeing to these User Terms, you warrant and represent to us that you are at least 18 years of age.

2. Permission to use website

2.1 You may:

(a) view pages from our website and apps in a web browser;

(b) download pages from our website and apps for caching in a web browser;

(c) print pages from our website and apps for your own personal and non-commercial use, providing that such printing is not systematic or excessive; and

(d) use our website and app services by means of a web browser.

subject to the other provisions of these User Terms.

2.2 Except as expressly permitted by Section 2.1 or the other provisions of these User Terms, you must not download any material from our website and apps or save any such material to your computer, phone or other electronic device.

2.3 You may only use our website and apps for the purpose of providing notice of your need for assistance during the COVID-19 virus pandemic or for offering volunteer services during this time. You must not use our website and apps for any other purposes. YOU MUST NOT USE OUR WEBSITE AND APPS FOR ANY COMMERCIAL PURPOSE.

2.4 Except as expressly permitted by these User Terms, you must not edit or otherwise modify any material on our website and apps.

2.5 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our website and apps (including republication on another website or app);

(b) sell, rent or sub-license material from our website and app;

(c) exploit material from our website and app for a commercial purpose; or

(d) redistribute material from our website and app without the express permission of HelpAround.

2.6 Notwithstanding Section 2.5, you may redistribute in print and electronic form to any person, unless the express permission of HelpAround has been provided.

2.7 We reserve the right to suspend or restrict access to our website and apps, to areas of our website and apps and / or to functionality upon our website and apps. We may, for example, suspend access to the website and / or apps during server maintenance or when we update the website and apps. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website and apps.

3. Proprietary rights and use

3.1 Etrend ltd owns and retains all proprietary rights in website and apps, and in all content, trademarks, trade names, service marks and other intellectual property rights related thereto. You agree to not copy, modify, transmit, create any derivative works from, make use of, or reproduce in any way any copyrighted material, trademarks, trade names, service marks, or other intellectual property or proprietary information accessible through the use of HelpAround, without first obtaining our prior written consent or, if such property is not owned by the Company, the owner of such intellectual property or proprietary rights. You agree to not remove, obscure or otherwise alter any proprietary notices appearing on any content, including copyright, trademark and other intellectual property notices.

3.2 You must not:

(a) use our website and apps in any way or take any action that causes, or may cause, damage to the website and apps or impairment of the performance, availability, accessibility, integrity or security of the website and apps;

(b) use our website and apps in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) hack or otherwise tamper with our website and apps;

(d) probe, scan or test the vulnerability of our website and apps without our permission;

(e) circumvent any authentication or security systems or processes on or relating to our website and apps;

(f) use our website and apps to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(g) impose an unreasonably large load on our website and app resources (including bandwidth, storage capacity and processing capacity);

(h) decrypt or decipher any communications sent by or to our website and apps without our permission;

(i) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(j) use data collected from our website and apps for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or

(k) do anything that interferes with the normal use of our website and apps.

3.3 You must not use data collected from our website and apps to contact individuals, companies or other persons or entities for any purpose other than the specified use of the website and apps, as noted in Section 2.3.

3.4 You must ensure that all the information you supply to us through our website and apps, or in relation to our website and apps, is true, accurate, current, complete and non-misleading.

4. Registration

4.1 You may register on our website and / or apps by completing and submitting the registration form on our website.

5. Cancellation and suspension of account

5.1 We may cancel or suspend your access to our website and apps at any time in our sole discretion with or without notice to you.

5.2 With reasonable notice to us, we may remove your details from our website and apps at any time.

6. Our rights to use your content

6.1 In these User Terms, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website and apps.

6.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store and, with your specific consent, publish your content on and in relation to this website and apps.

6.3 You grant to us the right to sub-license the rights licensed under Section 6.2.

6.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 6.2.

6.5 You may edit your content to the extent permitted using the editing functionality made available on our website and apps.

6.6 Without prejudice to our other rights under these User Terms, if you breach any provision of these User Terms in any way, or if we reasonably suspect that you have breached these User Terms in any way, we may delete, unpublish or edit any or all of your content.

7. Rules about your content

7.1 You warrant and represent that your content will comply with these User Terms. By content we mean anything you post or otherwise provide to us using our website or apps. If you do not, we may act at as set out at Section 10.

7.2 Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

7.3 Your content, and the use of your content by us in accordance with these User Terms, must not:

(a) be libelous or maliciously false;

(b) be obscene or indecent;

(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right;

(d) infringe any right of confidence, right of privacy or right under data protection legislation;

(e) constitute negligent advice or contain any negligent statement;

(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;

(g) be in contempt of any court or in breach of any court order;

(h) be in breach of racial or religious hatred or discrimination legislation;

(i) be in breach of any contractual obligation owed to any person;

(j) depict violence in an explicit, graphic or gratuitous manner;

(k) be untrue, false, inaccurate or misleading;

(l) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;

(m) constitute spam;

(n) be offensive, sexually explicit, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or

(o) cause annoyance, inconvenience or needless anxiety to any person.

8. Warranties

8.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website and apps;

(b) that the material on the website and apps is up to date;

(c) that the website and apps will operate without fault; or

(d) that the website and apps or any service on the website and / or apps will remain available.

8.2 We reserve the right to discontinue or alter any or all of our website and / or app services, and to stop publishing our website and apps, at any time in our sole discretion without notice or explanation; and you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services or apps, or if we stop publishing the website and apps. We are offering this platform, website and apps voluntarily and we may not be able to continue to do so.

8.3 To the maximum extent permitted by applicable law and subject to Section 9.1, we exclude all representations and warranties relating to the subject matter of these User Terms, our website and apps and the use of our website and apps.

9. Limitations and exclusions of liability

9.1 Nothing in these User Terms will:

(a) limit or exclude any liability for death or personal injury resulting from negligence save that we expressly state that we are not responsible for the actions of any Member;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation save that we expressly state that we are not responsible for the actions of any Member;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law.

9.2 The limitations and exclusions of liability set out in this Section 9 and elsewhere in these User Terms:

(a) are subject to Section 9.1; and

(b) govern all liabilities arising under these User Terms or relating to the subject matter of these User Terms (including for the avoidance of doubt any use of the website, apps and related services), including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these User Terms.

9.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

9.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

9.5 We will not be liable to you in respect of any loss or corruption of any data, database or software.

9.6 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

9.7 Our services, our website and apps and the information provided on our website and apps are provided free of charge, and accordingly you agree that we will not be liable for any loss or damage of any nature whatsoever without limiting Section 9.1. Without prejudice to the foregoing, in the event that we have any liability to you, such liability shall not exceed the sum of £5 or, in respect of a breach or loss of your data, shall be limited to the sum recovered from any insurance we hold to cover such incident.

9.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability company; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website and apps or these User Terms (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

10. Breaches of these User Terms or otherwise

10.1 Without prejudice to our other rights under these User Terms, if you breach these User Terms in any way, or if we reasonably suspect that you have breached these User Terms in any way, or if we consider you are not using the HelpAround website, apps or services in the manner we consider appropriate or for any reason connected with your conduct (and notwithstanding our position that we are not responsible for the conduct of individuals in their connections via HelpAround) we may entirely at our discretion (and without having to follow any elevation process):

(a) send you one or more warnings;

(b) temporarily suspend your access to our website and apps;

(c) permanently prohibit you from accessing our website and apps;

(d) suspend or delete your account details and information from our website and apps or otherwise take whatever steps we consider reasonable at our discretion.

10.2 Where we suspend or prohibit your access to our website or a part of our website or apps, you must not take any action to circumvent such suspension or prohibition (including without limitation creating and/or using a different account).

11. Variation

11.1 We may revise these User Terms from time to time.

11.2 If you have given your express agreement to these User Terms, we will ask for your express agreement to any revision of these User Terms; and if you do not give your express agreement to the revised User Terms within such period as we may specify, we will disable or delete your account on the website and apps associated with our website, and you must stop using the website and associated apps.

12. Assignment

12.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these User Terms.

12.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these User Terms.

13. Severability

13.1 If a provision of these User Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

13.2 If any unlawful and/or unenforceable provision of these User Terms would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

14. Third party rights

14.1 A contract under these User Terms is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party other than those referred to in Section 9.8.

14.2 The exercise of the parties' rights under a contract under these User Terms is not subject to the consent of any third party.

15. Entire agreement

15.1 These User Terms, together with our privacy policy and any other related notices provided by us on our website and apps, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website and apps.

16. Law and jurisdiction

16.1 These User Terms shall be governed by and construed in accordance with English law.

16.2 Any disputes relating to these User Terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

17. Our details

17.1 This website and apps associated with our website are owned and operated by Etrend Ltd.

17.2 eTrend Ltd is registered in England and Wales with company number 05603150 and registered address at Fergus & Fergus, 24 Oswald Road, Chorlton-Cum-Hardy, Manchester, M21 9LP.

17.3 You can contact us:

(a) using our website contact form;

(b) by email, using the email address published on our website. (ihelparound@gmail.com)