Privacy Policy

HelpAround – Privacy Policy

HelpAround is an online platform that matches willing volunteers with people in need, designed specifically with the COVID-19 outbreak in mind [and for the Northern Ireland area]. HelpAround is a name used by Etrend Ltd. References to “us”, “HelpAround”, “our” and “we” are to Etrend Ltd, the owner and developer of the platform.

HelpAround is used to connect volunteers with those who need help - simple everyday tasks, such as picking up a newspaper, walking a dog, etc. - and match the volunteer with the task. The matching of tasks is performed using our HelpAround platform. We are a platform provider; we are not providing any other service. We are offering our platform free of charge for the current purpose. For ease of reference we refer to those providing help as the “Helper” and those who are seeking assistance as the “Requestor”.

Your privacy and the security of your personal information is extremely important to us. Any information you provide when requesting assistance or provided by you as a volunteer through using HelpAround will be used in accordance with this Policy. This Policy explains what we do to keep any information obtained through our platform secure. The data we collect is essential to the service – both our service as a platform provider and those we connect. We will share your data only as required to connect you or for other legitimate business reasons; we will not sell on your personal data.

For the purposes of the General Data Protection Regulation (EU) 2016/679 (the "GDPR"), we are the data controller for the data you provide or that we collect in connection with our website or our apps.

We may collect and use the following personal information:

• Name and contact details including telephone, address and email address

• Details of correspondence, meetings and appointments

• Details of services requested and rendered

We will use this information to operate and manage the platform, to link up Helpers with Requestors, to keep Helpers and Requesters informed, to respond to enquiries and where necessary to act on any violations of our terms of use. This information is necessary for us to offer this service. HelpAround asks that you do not provide any information other than that requested. You can decide if you wish to share other information with the party we connect you with; that is entirely your choice and responsibility. We collect only the information required for the connection.

Data Sharing

Please be aware that while using our platform we match a Requestor with an available Helper which results in the sharing of the request and information associated with the request. Personal data collected as part of the request, such as name, address, telephone number and email address will be shared with the Helper. HelpAround is not responsible for the privacy practices of Helpers or Requestors. You must appreciate that the Helper or Requestor may share your personal data with others outside the platform and that is not our responsibility.

We may also share your information with other third parties in line with the purposes listed above such as:

• Companies involved with the design, hosting and maintenance of our website and our email and IT systems

• Our advisers

In addition, where you communicate with us via social media messaging platforms, the information is shared with the platform operator and their own data protection policies also apply. It is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

Links to other sites

Certain pages on our website or app may contain links to the websites of other companies or organisations. We cannot be responsible for how these other parties handle personal data, you are advised to read the policies (or statements) of these other websites carefully with regard to how they process and protect personal data, since the conditions offered by these websites may not be the same as those offered by us.

Keeping you informed about our services

We would like to keep you informed about our services and where you register with our platform you agree to us doing so via email, text message, phone, online, social media or other electronic means. To continue to receive this information you will be asked to opt in. You can unsubscribe at any time.

Your rights

You have a number of rights with respect to your information. These include:

• The right to be informed about the information we hold about you

• The right of access to the information we hold about you

• The right to have any errors rectified

• The right to withdraw consent (where consent is the basis of processing)

• The right to object to processing

If you have any questions about the information we hold, how we use it or how to exercise these rights, please contact us using the contact details below.

Retention of Information

We will not retain your information for longer than is necessary for the purposes listed above and to deal with any complaint or dispute you may have. If you require further information about our information retention policies, please contact us.

Contact Us

If you would like to exercise one of your rights as set out above or you have a question or complaint about this policy or the way your personal information is processed, please contact us by one of the following means:

• By post Data Protection

• By telephone

• By email

You also have the right to lodge a complaint with the UK regulator, the Information Commissioner Office.