What Every Workplace Should Know About Eye Wash Stations

The eyes are among the most vulnerable parts of the body in any work environment. A splash of a chemical that would cause minor skin irritation can cause serious damage to the eye in seconds. That’s not an exaggeration. The cornea, which is the clear surface covering the front of the eye, is extremely sensitive and reacts quickly to contact with foreign substances. Without fast access to flushing equipment, what might have been a minor incident can turn into a permanent injury.

This is why eye wash stations exist, and why having them in the right place, maintained properly, and accessible at all times is one of the more important safety provisions a workplace can make.

How Eye Injuries Actually Happen at Work

Eye injuries in the workplace are more common than most people expect. They happen in manufacturing plants, laboratories, construction sites, agricultural operations, automotive workshops, cleaning and maintenance environments, and even offices where cleaning chemicals are used.

The most common causes include chemical splashes, dust and debris, UV radiation from welding or cutting, and impact from flying particles. Chemical splashes are particularly serious because the damage is not always immediately obvious. A person might feel a burning sensation but assume it’s minor. By the time they realise the extent of the damage, precious time for effective flushing has already been lost.

Speed is the single most important factor in limiting damage from a chemical eye injury. The goal of emergency eye flushing is to dilute and remove the substance from the eye surface before it penetrates deeper tissue. For most chemicals, the critical window for effective flushing is within the first ten to fifteen seconds of exposure. That means the flushing equipment needs to be within ten seconds of where a worker might be exposed, not across the building in a first aid room.

What an Eye Wash Station Provides

An eye wash station delivers a controlled flow of clean, tepid water directly to the eyes. The design allows a person to hold their eyes open and flush continuously for the recommended fifteen minutes without assistance. That duration sounds long, but it’s what the standards recommend for most chemical exposures, and it’s what’s needed to reduce the risk of lasting damage.

The key features of a properly functioning station include a flow rate that’s high enough to flush effectively but not so forceful that it causes additional discomfort, water that’s at a temperature comfortable enough to keep the injured person flushing for the full duration, and a hands-free operation that allows the person to keep both hands free to hold their eyelids open.

Most stations are designed to activate with a simple push or pull action that can be done reflexively by someone in pain and disoriented. Anything requiring multiple steps or fine motor control fails in a real emergency.

Types of Eye Wash Equipment

There are several formats available, and the right choice depends on the specific workplace environment.

Plumbed stations connect permanently to the water supply and are the most reliable option for fixed locations where chemical exposure is an ongoing risk. They provide an unlimited supply of water at a consistent flow and temperature. These are the standard in laboratories, chemical processing facilities, and manufacturing plants.

Self-contained portable stations hold a supply of preserved sterile solution and don’t require a plumbing connection. They’re suitable for locations where plumbing isn’t practical, such as outdoor sites, remote locations, or areas of a facility that are away from the main water supply. The limitation is that the solution supply is finite, so regular checks and refills are necessary.

Personal eyewash bottles are small, single-use units that can be carried on a person or kept at a specific workstation. They provide immediate first aid while the person moves to a full station for extended flushing. They’re a supplement to fixed stations, not a replacement.

Combination units include both eye wash and emergency shower capability in a single installation. These are used in environments where full-body chemical exposure is a risk alongside eye exposure.

Placement and Accessibility

The placement of eye wash equipment is where many facilities get things wrong. A station that’s technically present but practically inaccessible during an emergency provides very little real protection.

The general standard is that a station should be within ten seconds of travel from any area where a chemical hazard exists. This means unobstructed, on the same level, with no doors or barriers between the hazard and the equipment. Ten seconds walking at a normal pace is roughly ten metres. In a busy facility where there may be machinery, shelving, or other obstructions, that effective distance can be considerably less.

The path to the station should be clearly marked and kept clear at all times. Signage should be visible from multiple directions, particularly if the station is around a corner or behind equipment. In low-light conditions, illuminated signage helps.

Height and accessibility matter too. The station needs to be usable by people of different heights, and it needs to be accessible to anyone who might be injured, including people who are temporarily disoriented or in pain. A station mounted too high or positioned in a cramped corner creates a practical barrier at exactly the wrong moment.

Maintenance: The Part Most Often Neglected

Having eye wash equipment installed is only part of the requirement. Maintenance is where a lot of facilities fall short, and a station that hasn’t been properly maintained can actually cause additional harm.

Plumbed stations that aren’t flushed regularly can accumulate sediment, bacteria, and in some cases harmful microorganisms in the standing water inside the unit. Legionella, for example, can grow in stagnant warm water. Flushing the station weekly for several minutes removes this standing water and replaces it with fresh supply, which keeps the unit safe to use.

Self-contained units have a solution that expires. The date needs to be checked regularly, and solutions past its use-by date need to be replaced. Using expired solution risks introducing a compromised or contaminated substance to an already injured eye.

All stations should be included in the facility’s regular safety inspection schedule. The activation mechanism should be tested, the flow checked, the nozzle covers inspected to make sure they’re in place and will pop off cleanly when the unit is activated, and the overall condition of the unit assessed for any damage or corrosion.

Inspection records should be kept and accessible. In the event of an incident, being able to demonstrate that equipment was properly maintained is both a legal protection and evidence of genuine commitment to safety.

Training and Awareness

The best equipment in the world is only effective if people know how to use it. Workers in any area where eye hazards exist should receive training that covers the location of the nearest station, how to activate it, the correct technique for flushing, and how long to flush before seeking medical attention.

The correct technique involves holding the eyelids open with the fingers while the water flows directly over the eye surface. This is uncomfortable and many people’s instinct is to close their eyes against the flow. Training helps override that instinct and makes it more likely that someone in pain will flush correctly.

Training should also cover when to call for additional medical help. Flushing at the station is first aid, not treatment. Following any significant chemical exposure to the eye, the person should receive assessment by a medical professional even if the initial flushing seems to have resolved the immediate discomfort. Some chemical injuries have a delayed onset of more serious symptoms.

The Regulatory Side

Occupational health and safety legislation in most countries, including South Africa, requires employers to provide adequate first aid equipment for the hazards present in the workplace. For workplaces where chemical eye hazards exist, this includes appropriate eye flushing equipment.

Compliance inspections can and do check for the presence and condition of emergency eye wash equipment. Facilities found to be non-compliant face fines and, more importantly, carry a real and unnecessary risk of serious injury to their workers.

The cost of installing and maintaining eye wash equipment is small compared to the cost of a lost-time injury, a workers’ compensation claim, potential legal liability, and the human cost of a worker suffering a preventable serious eye injury.

Getting this right is one of those areas of workplace safety that requires relatively little ongoing effort once it’s properly set up. The equipment is simple, the maintenance routine is straightforward, and the training required is brief. The protection it provides is significant and, in the worst cases, the difference between a temporary scare and a permanent disability.