PRIVACY POLICY
Last Updated: 14 May 2026
This Privacy Policy applies to the Hello Dear Live mobile application and all related services operated by Quality Stone Craft India.
Business Legal Name: Quality Stone Craft India
App/Brand Name: Hello Dear Live
By accessing or using Hello Dear Live, creating an account, joining live rooms, chatting with users, purchasing virtual items, sending gifts, or using any feature of the application, you agree to the collection and use of information in accordance with this Privacy Policy.
INFORMATION WE COLLECT
We may collect the following categories of information:
Personal Information:
Name
Phone number
Email address (if provided)
User ID
Profile photo
Cover photo
Gender
Date of birth
Profile information
Support requests
User Content:
Chat messages
Live room interactions
Comments
User-generated content
Uploaded media and images
Payment and Transaction Information:
Recharge details
Wallet information
Transaction history
Payment order details
Virtual item purchase records
Device and Technical Information:
IP address
Device model
Device identifiers
Operating system version
App version
Crash reports
Diagnostic information
Notification tokens
Usage statistics
App interaction data
Hello Dear Live does not collect or share precise GPS location data.
PERMISSIONS
The application may request the following permissions:
Camera Permission
Used for profile photos, live streaming, video communication, and user-generated content.
Microphone Permission
Used for voice communication, audio streaming, and live sessions.
Photos and Media Permission
Used for uploading profile photos, cover photos, gifts, and other media content.
Storage Permission
Used for caching media files and uploading content.
Notification Permission
Used for chat messages, live room alerts, service announcements, and account notifications.
HOW WE USE INFORMATION
We use collected information to:
Create and manage user accounts
Provide live streaming services
Enable chat and communication features
Process diamond purchases and recharges
Maintain wallet and transaction records
Deliver virtual gifts and digital items
Provide customer support
Send service notifications
Improve application performance
Detect fraud and abuse
Maintain platform safety
Comply with legal obligations
PAYMENTS, WALLET, DIAMONDS AND VIRTUAL ITEMS
Hello Dear Live may offer digital products including:
Diamonds
Virtual Gifts
Effects
Premium Features
Other In-App Digital Items
Payments may be processed by authorized third-party payment providers including Cashfree Payments.
We may store:
Payment order information
Recharge records
Wallet balances
Transaction history
Support and dispute records
Diamonds and virtual items are digital products intended solely for use within Hello Dear Live. They do not constitute legal currency and cannot be exchanged for cash except where required by applicable law.
THIRD-PARTY SERVICES
The application may use third-party services including:
Google Play Services
Firebase Analytics
Firebase Cloud Messaging (FCM)
Firebase Crashlytics
Cashfree Payments
These providers may collect and process data according to their respective privacy policies.
DATA SHARING
We may share information with trusted service providers for:
Cloud hosting
Authentication
Analytics
Payment processing
Messaging services
Push notifications
Security monitoring
Customer support
Fraud prevention
Legal compliance
We may disclose information when required by law, court order, governmental authority, legal process, fraud investigation, safety enforcement, or protection of our rights.
DATA RETENTION
We retain user information while the account remains active and for a reasonable period afterward.
Certain records may be retained for longer periods where required for:
Payment processing
Fraud prevention
Tax compliance
Accounting requirements
Legal obligations
Dispute resolution
Security investigations
ACCOUNT AND DATA DELETION
Users may request deletion of their account and associated personal information at any time.
How to Request Account Deletion:
Open the Hello Dear Live application.
Go to Profile > Settings > Contact Us.
Select Data Deletion Request.
Submit your registered account details.
Users may also request deletion by emailing:
Email: gaurvinay63@gmail.com
Please include your registered phone number or account information.
Deletion Timeline:
Verified account deletion requests are generally processed within 30 days, unless retention is required for legal, security, fraud prevention, taxation, accounting, or regulatory purposes.
Data That May Be Deleted:
Account information
Profile information
Profile images
Cover images
User-generated content where applicable
Support records
Associated personal information
Data That May Be Retained:
Payment records
Recharge history
Fraud prevention records
Tax records
Legal compliance records
Safety and moderation records
Dispute-related records
CHILDREN'S PRIVACY
Hello Dear Live is intended only for users aged 18 years or older.
Individuals under the age of 18 must not:
Create an account
Purchase digital goods
Access wallet features
Host or join live sessions
Use the application
If we become aware that information has been collected from a user under 18 years of age, we may remove the account and associated data.
SECURITY
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised "Last Updated" date.
Continued use of the application after updates become effective constitutes acceptance of the revised Privacy Policy.
CONTACT US
Business Legal Name:
Quality Stone Craft India
App/Brand Name:
Hello Dear Live
Email:
gaurvinay63@gmail.com
Mobile:
8077085350
Grievance Officer:
Vinay Kumar Gaur
Address:
H No. 22, Gopi Vihar, Misha Kalwari,
Vayu Vihar Road, Agra,
Uttar Pradesh, India - 283105