Refund Policy

Last updated: 15/05/2024

Thank you for using Headr! We strive to ensure that our users are satisfied with our service. This Refund Policy explains the circumstances under which we offer refunds for purchases made through the Headr mobile application and website.

1. General Policy

a. Subscription Services

Headr may offer subscription services that grant you access to premium content and features. If you are not satisfied with your subscription, you may be eligible for a refund under the conditions outlined below.

b. One-Time Purchases

For one-time purchases such as in-app purchases or content downloads, refunds are generally not available. Exceptions may apply as described below.

2. Eligibility for Refunds

a. Subscription Services

• First-Time Subscribers: If you are a first-time subscriber and are not satisfied with the service, you may request a refund within 7 days of the initial purchase.

• Automatic Renewals: If you forget to cancel your subscription before it renews, you may request a refund within 48 hours of the renewal date.

b. Technical Issues

If you experience technical issues that prevent you from accessing the content or features you paid for, and we are unable to resolve the issue, you may be eligible for a refund. Please contact our support team to report the issue and request a refund.

c. Unauthorized Transactions

If you believe that a purchase was made without your authorization, please contact us immediately. We will investigate the matter and, if the transaction is determined to be unauthorized, we will issue a refund.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Change of Mind: If you simply change your mind after making a purchase, we do not offer refunds.

• Violation of Terms: If your account is terminated due to a violation of our Terms and Conditions, you will not be eligible for a refund.

• Content Availability: If specific content or features are temporarily unavailable, this does not typically qualify for a refund.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Send an email to headrapp@gmail.com with the subject line "Refund Request".

2. Provide Details: Include your account information, purchase details (such as date and amount), and the reason for your refund request.

3. Submit Evidence: If applicable, provide evidence of the issue (e.g., screenshots of technical problems or unauthorized transactions).

Our support team will review your request and respond within 5-7 business days. If your refund is approved, the amount will be credited back to your original payment method within 10 business days.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on our website. You are advised to review this Refund Policy periodically for any changes.