Decision Making
Decision Making
Multiple Sequence Model
The multiple sequence model organizes a group's ability to communicate sequencially with one another. "Poole’s model puts forward several tracks for group communication and notes tracks can repeat or can happen at any time during the communication process. This model consists of the various tracks used for interpreting the communication styles that a group follows" (in Communication Models, 2014). Because this model allows groups to go track back, it offers flexibility when needed, but is also drives precise orders to encourage the group to have more effective communication habits. The tracks concept that Poole used are task track, relation track, topic track, and break points. Below defines each track:
Task track: this stage is a process of understanding, you are meant to look at your goal and decide if you're going to solve the problem at hand or if there is something else your group can do.
Relation track: is the interaction and personal relationships that develop between members of a group. Being able to connect and relate to those in a group gives a sense of community, which motivates the group to complete their project more efficiently.
Topic track: this track is based on conflicts that can arise during the course of the project.
Break points: are the natural breaks in the conversation where subjects switch from one topic to another.
These tracks are meant to help define how a group is communicating, and help them to understand the style that they are communicating in. The track concept is a linear system and it allows the team to identify breakpoints in the project. When the team is able to identify a breakpoint they have the potential to open up a conversation about critical decision making and make the discussion easier. Utilizing breakpoints is key and can encourage teams to evaluate their projects projection and lead to course changes as they are needed. What needs to happen before we decide?
1. Challenge the constraints of your project, look at the 'box' you need to work within and see if there are opportunities to succeed that lie outside your usual realm.
2. Embrace the pre-mortem or potential failures, and think through the potential mistakes to better formulate your course of action.
3. Check the basics, look at all of the fine details to ensure everything aligns so there are no bumps in the process.
The greatest impacts on a project typically happen before any major decisions are made. Setting up structures and establishing topics must happen first. Prior to making any decisions about a project the project managers should consider the basics. Challenging your constraints and checking the basics are both big parts of the decision making process. When a team jumps into a problem solving mindset, it is possible to get complacent with the restraints set. When we focus on the barriers established and set in front of us, such as, the scope of the project, cost restraints, or time limitations, we can limit our vision of the entire project. When a team is able to invest time looking into the basics, and make sure that all the information is cohesive, it can save the team from potential disaster by recognizing barriers upfront. When a team is able to challenge their constraints they will be able to maximize their opportunity for success by looking at the problem from all angles. If a team takes time to check the basics, teams are more able to correct potential failures before they arise. The vulnerable could lead to lack of planning and irreparable damage.
Embrace The Premortem
A premortem is the assessment of possible failures at the beginning of the project. This is the opposite of what typically happens in a postmortem which is an assessment of successors or failures after the completion of a project. Looking for ways that a project can fail at the beginning can help to solve a lot of probable issues before they arise. A premortem is typically discussed after a project brief so that everyone involved is able to brainstorm all of the possible ways that there could be turmoil. Discussing potential roadblocks prior to beginning a project is a great way to strengthen the project plan. “Research conducted in 1989 by Deborah J. Mitchell, of the Wharton School; Jay Russo, of Cornell; and Nancy Pennington, of the University of Colorado, found that prospective hindsight—imagining that an event has already occurred—increases the ability to correctly identify reasons for future outcomes by 30%” (Klein, 2014). Some additional benefits to a project utilizing a premortem is that "team members feel valued for their intelligence and experience, and others learn from them. The exercise also sensitizes the team to pick up early signs of trouble once the project gets under way" (Klein, 2014). Reviewing both positive and negative consequences before embarking on a task helps team members to make more informed decisions along the way to avoid conflicts.
The cobra effect is based on business leaders having good intentions, but they overlook some of the fine details that can make that idea fail. This effect is named after a period of time when India was ruled by the British government. In Deli there were a number of cobras that were becoming problematic by scaring the residents of that area. The government tried to help reduce the number of cobras that were roaming around the city by offering a paid incentive for dead cobras. This ended up backfiring on the government by people realizing they could breed the snakes and turn them in for the reward money, rather than finding and killing the cobras in the city. When the government realized that people were breeding cobras, they got rid of the monetary reward to stop people from breeding snakes. When they did this, breeders released their snakes making the cobra problem much worse than before. The government had good intentions, however they did not fully think through all of the potential problems that could arise when they offered a reward.
When you are using Poole’s multiple sequence model and are in the task track, the goal is deciding how to solve the problem. It's important to take note of all of the factors that can influence the outcome of the project into consideration. As shown in the cobra effect incentives need to be discussed during the task track, and topic track. Some people are more driven by incentives and the positive things that can happen to them in return for helping. Dr James Agee states that “ if you change the incentives, you can change the behavior” this concept works in most decision making settings. People will tend to modify their behavior to achieve those rewards. Some examples of rewards in the workplace include job satisfaction, possibility of promotions, and even recognition in their job. Because people seek out rewards, sometimes people will seek out ways to acquire the positive. It is important to look at incentives when briefing a project as they could impact the project's success.
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Works Cited:
YouTube. (2019). Before You Decide: 3 Steps To Better Decision Making | Matthew Confer | TEDxOakLawn. YouTube. Retrieved October 25, 2022, from https://www.youtube.com/watch?v=d7Jnmi2BkS8.
in Communication Models, G. C. (2014, July 10). Poole's Model – Small Group Communication. Communication Theory. Retrieved October 25, 2022, from https://www.communicationtheory.org/pooles-model-small-group-communication/
Rolnick, M. (2021, December 10). Council Post: Beware of the "Cobra effect" in business. Forbes. Retrieved October 26, 2022, from https://www.forbes.com/sites/forbesbusinessdevelopmentcouncil/2020/08/26/beware-of-the-cobra-effect-in-business/?sh=7ac45d295f6f
Klein, G. (2014, August 1). Performing a project premortem. Harvard Business Review. Retrieved October 27, 2022, from https://hbr.org/2007/09/performing-a-project-premortem
Montenegro, M. A., & Newsom, V. (2022). 4.2: Group Sequences [Web Page] https://olympic.instructure.com/courses/2289398/pages/4-dot-2-group-sequences?module_item_id=68144009
TEDxTalks, J. A. (2014, November 4). What happens when Incentives Go Bad? | dr. James Agee | TEDxAntioch. YouTube. Retrieved October 28, 2022, from https://www.youtube.com/watch?v=lsgVT-fxFFg