About the Student Support Program 

What is the GuardMe Student Support Program

The GuardMe Student Support Program (SSP) is a comprehensive wellbeing support service designed to help students navigate personal, academic, and life challenges throughout their educational journey.

The program provides confidential access to professional clinicians and expert advisors who can support students with a wide range of concerns, from managing stress and anxiety to navigating financial or housing challenges.

Support is available 24 hours a day, 7 days a week, from anywhere in the world, ensuring students can access help whenever they need it.

Students can connect with support through phone, chat, video, or the GuidanceResources mobile app, allowing them to choose the method that feels most comfortable.

The program is designed to complement existing campus resources by expanding access to support beyond traditional office hours and providing additional expertise that may not always be available on campus.

By offering immediate access to professional support, the GuardMe Student Support Program helps students address challenges early and continue focusing on their education.

How the program works

Students access the program through the GuidanceResources mobile app or by calling the dedicated support line.

Once connected, students can receive immediate guidance from a master’s-level clinician who can help them discuss their situation, explore solutions, and determine next steps.

For students who require ongoing support, the program also offers the option to schedule counselling appointments with clinicians who match their preferences.

Students can choose clinicians based on factors such as:

• language preference

• specialization or areas of expertise

• gender identity or cultural background

• availability and location

This approach allows students to find the support that feels right for them while maintaining continuity of care with the same counsellor when appropriate.

Types of support available

The GuardMe Student Support Program provides access to a broad range of services designed to support students in multiple areas of life.

24/7 real-time counselling

Students can connect immediately with a professional counsellor through phone, chat, or video.

This real-time access allows students to speak with a trained clinician whenever they need support, whether they are experiencing emotional distress, academic pressure, or simply need someone to talk to.

Immediate access ensures students can receive guidance without waiting for an appointment.

Short-term therapy sessions

Students may schedule counselling appointments with licensed clinicians for ongoing support.

These sessions allow students to explore challenges in greater depth and work with a counsellor to develop strategies for managing stress, relationships, academic pressure, or other concerns.

Students may choose their counsellor and continue sessions with the same clinician when appropriate.

Financial counselling

Students can access professional guidance on financial concerns such as budgeting, managing debt, understanding credit, and navigating financial stress.

Financial advisors can help students develop practical strategies to improve their financial wellbeing.

Legal guidance

Students can receive general legal guidance on common issues such as housing disputes, consumer rights, or navigating legal processes.

Legal professionals provide information and guidance to help students better understand their options.

Housing and relocation support

Students can receive guidance when navigating housing challenges, moving to a new city, or relocating during their studies.

Advisors can help students explore available options and connect with appropriate resources.

Life coaching and navigation

Students can receive support in navigating personal and life challenges, including adjusting to university life, managing time and priorities, and balancing academic and personal responsibilities.

Coaches help students build resilience and develop practical strategies for success.

Staff consultation

Faculty and staff can access consultation services when they are supporting students experiencing distress or difficult circumstances.

These consultations provide guidance on how to approach conversations with students and connect them to appropriate resources.

Critical incident response

The program also provides institutions with support during critical incidents that impact the campus community.

This may include trauma response, counselling support following major events, and coordinated response services designed to help institutions support students during difficult situations.

Wellbeing workshops and resiliency sessions

Students may also have access to educational sessions focused on wellbeing topics such as stress management, resilience, sleep, nutrition, and maintaining healthy habits.

These sessions help students build skills that support long-term wellbeing.

Global clinical network

The GuardMe Student Support Program connects students with a large international network of clinicians and advisors.

The network includes thousands of licensed professionals across Canada and around the world, ensuring students can receive culturally informed and locally appropriate support.

Services are available in 40+ languages, helping ensure students can access support in the language they feel most comfortable using.

Students can access support whether they are studying on campus, travelling internationally, or temporarily outside of Canada.

Program tiers

Institutions can choose from different program tiers depending on the level of support they wish to provide for their students.

Each tier includes unlimited access to real-time support, ensuring students can always connect with a clinician when they need immediate assistance.

Simple Start

Provides students with unlimited access to real-time counselling and guidance services.

Students can connect with clinicians anytime through phone, chat, or video to receive immediate support and guidance.

Essential

Includes unlimited real-time counselling plus access to three short-term counselling sessions with a clinician.

These sessions allow students to explore challenges more deeply and receive structured therapeutic support.

Comprehensive

Includes unlimited real-time counselling plus access to five short-term counselling sessions with a clinician.

This tier provides additional therapeutic support for students who may require more sustained counselling.

Students who require additional therapy beyond the included sessions can continue counselling on a pay-per-use basis, allowing them to maintain continuity of care with their clinician if they wish.

Confidentiality and privacy

All services provided through the GuardMe Student Support Program are confidential.

Information shared by students during counselling sessions is not shared with the institution unless there is a risk of serious harm and disclosure is required by law.

Usage data provided to institutions is aggregated and de-identified to protect student privacy while helping institutions understand how students are engaging with the program.

Supporting student success

Students today face complex pressures that can affect their wellbeing and academic performance.

The GuardMe Student Support Program ensures that students always have access to professional support when they need it.

By expanding access to care beyond traditional campus services, the program helps institutions strengthen their support systems and ensure students can focus on learning, growth, and achieving their goals.