Yarntastic Support
Yarntastic is a free iPhone and iPad shopping and craft-planning companion for the Yarntastic Online Shop.
Contact Support
Email: xferfile01@gmail.com
Company: GlobalBite App
When reporting a problem, please include:
Your iPhone or iPad model
Your iOS version
The Yarntastic app version
The page where the problem occurred
The steps needed to reproduce the problem
A screenshot, if appropriate
Please do not send passwords or complete payment-card information.
Frequently Asked Questions
Does Yarntastic cost anything?
The Yarntastic app is free to download and use. Yarn and other physical craft products are purchased separately through Yarntastic’s secure Shopify checkout.
Why can stock availability differ from the app?
Product availability shown in the app may occasionally differ from the live shop because catalogue synchronisation is not instantaneous and other customers may purchase items at the same time. Final prices and availability are confirmed through the Yarntastic online shop and during Shopify checkout.
Where is my app data stored?
Your profile, basket, wishlist, palettes, yarn stash and activity information are stored locally on your device.
When iCloud backup is enabled, the app also stores a private backup snapshot in your Apple iCloud account. This helps restore supported app information on devices using the same Apple Account.
How do I change my profile photograph?
Open Yarntastic.
Select Settings.
Tap your profile card.
Select or change your photograph.
Zoom and move the photograph into the preferred position.
Tap Done to save it.
You can also remove the photograph from the Edit Profile page.
How do I delete my Yarntastic app data?
Open Yarntastic.
Select Settings.
Tap Delete My App Data.
Read the confirmation message.
Confirm the deletion.
This deletes supported Yarntastic profile and planning data stored locally and requests deletion of the app’s iCloud backup snapshot.
This action does not cancel or delete Shopify orders, payment records or a Yarntastic/Shopify customer account. For online-shop privacy requests, please read the Yarntastic Shop Privacy Policy or email xferfile01@gmail.com.
I deleted the app. Can my information be restored?
Deleting the app normally removes its local data. If an app backup still exists in iCloud, supported information may be restored after reinstalling the app and signing in with the same Apple Account.
No backup system can guarantee recovery in every circumstance.
How are payments handled?
Purchases are completed through the Yarntastic online shop and Shopify checkout. The native Yarntastic app does not receive or store your complete payment-card information.
Useful Links
Last updated: 17 September 2026