We’re here to help you rehearse with confidence.
CONTACT PRACTICETRAX SUPPORT
Email: getpracticetrax@gmail.com
When contacting support, please include:
• The email address associated with your PracticeTrax account.
• Your iPhone model and iOS version.
• The PracticeTrax app version and build number.
• The title of the production and movement involved.
• A brief description of what happened.
• A screenshot of any error message, if available.
Please do not send your password or a private show code by email unless support specifically requests the code for troubleshooting.
COMMON QUESTIONS
My show code is not working.
Confirm that the code was entered exactly as supplied by your director. Codes are not case-sensitive, but they may expire or be revoked. If the code still does not work, contact the director or organization that issued it.
My show disappeared or says access expired.
Show access is controlled by the organization that issued the code. Access can expire or be revoked even when tracks were previously downloaded. Contact your director if you believe access should still be active.
My tracks will not download.
Confirm that your iPhone has an internet connection and enough available storage. Keep PracticeTrax open while the initial download completes, then try again.
Can I practice offline?
Yes. After a show is successfully downloaded, its rehearsal tracks can be used without an internet connection while your access remains valid. Practice activity recorded offline may synchronize when you reconnect.
The tracks sound out of sync.
Use headphones, return the tempo to 100%, stop playback, and begin again. If the issue continues, tell support which show, movement, tempo, and mix you selected.
The tempo sounds unusual.
PracticeTrax is designed to preserve pitch while changing tempo. Return to 100%, stop and restart playback, and try again. Report the exact show, movement, and tempo percentage if the problem continues.
I forgot my password.
Choose “Forgot password?” on the sign-in screen and follow the instructions sent to your email. Check spam or junk folders if the message does not arrive.
I did not receive an account-confirmation email.
Check spam or junk folders and confirm that the email address was entered correctly. Email delivery can sometimes take several minutes.
How is my practice activity used?
PracticeTrax records active playback time and related practice settings. Authorized directors or administrators associated with your production may be able to view this activity. PracticeTrax does not record microphone audio.
How do I delete my account?
Open PracticeTrax, go to the Account screen, and choose “Delete account permanently.” See the Delete Account page for complete instructions.
RESPONSE TIMES
We aim to respond to support email as promptly as practical. Please allow additional time on weekends, holidays, and during major app releases.