Refund & Cancellation Policy – FreshGa 

Effective Date: 28/12/2025
Last Updated: 28/12/2025

This Refund & Cancellation Policy explains how cancellations, returns, and refunds are handled on the FreshGa mobile application.

1. Order Cancellation

Before Market Purchase

• Users may cancel an order before FreshGa purchases items from the market

• Full refund will be initiated if payment was already made

After Market Purchase

• Once items are purchased from the market, order cancellation is not allowed

• This is because products are fresh, perishable, and purchased specifically for the user

2. Refund Eligibility

Refunds may be provided in the following cases:

• Order not delivered

• Missing items in the order

• Wrong items delivered

• Items found to be spoiled or unfit for consumption at the time of delivery

⚠️ Users must report issues within 2 hours of delivery.

3. Non-Refundable Cases

Refunds will not be provided if:

• User is unavailable at the delivery address

• Incorrect delivery details were provided by the user

• Minor natural variations in size, color, or shape of fresh produce

• Delay caused by traffic, weather, or market conditions

• Change of mind after items are purchased

4. Refund Process

• Refund requests must be raised via email or in-app support

• Supporting images may be requested for quality-related issues

• Each request is reviewed on a case-by-case basis

5. Refund Timeline

• Approved refunds will be processed within 5–7 business days

• Refunds will be credited to the original payment method

6. Substitutions & Partial Refunds

• If an item is unavailable or fails freshness verification:

  • A suitable substitute may be offered with user consent

  • If not accepted, a partial refund will be issued for that item

7. Contact for Refunds

For refund or cancellation requests, contact:

Email: freshga.app.official@gmail.com
App Name: FreshGa
Country: India