Essential Actions

Ensure an easy process exists for students, parents, and staff to receive help

Provide an fast & easy communication tool, monitored by District Technology Team, 21st Century Teachers, Media Techs and record a loop of open & resolved history for each request (damaged, lost/stolen, wifi, application login issues, system availability, District contact)

Submit a request for help and contact support (students and parents)

Submit a request for help and support (staff)

Ensure students and staff have necessary equipment, software, and support

All students are using their District-provided iPad, MacBook and applications at home. Students were surveyed about their wifi capability and wifi hotspots were provided to students where bandwidth was an issue.

Create and publish a central location for Technology-related resources and communication

FAQs, System Statuses, Jotform (closed-loop for help requests), Help Desk

Maintain a resource of Frequently Asked Questions & Answers

Provide statuses of major websites, applications and systems