Q: How do I import a video?
A: Tap the "Import Video" button on the home screen. This will open your
Photos library where you can select any video. FramePick supports all
standard video formats (MP4, MOV, M4V, etc.).
Q: What video formats are supported?
A: FramePick supports all common video formats:
- MP4, MOV, M4V, AVI
- HEVC/H.265, H.264
- Most formats supported by iOS
Q: What's the maximum video length?
A: There's no specific limit, but very long videos (over 30 minutes) may
take longer to process depending on your device.
Q: Do I need an internet connection?
A: No! FramePick works 100% offline. All processing happens on your device.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
2. USING FRAMEPICK
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
Q: How do I select frames manually?
A: After importing a video:
1. Scrub through the timeline at the bottom
2. When you find a frame you like, tap it to select
3. Selected frames get a checkmark
4. Tap "Export" when you're ready
Q: What is AI Smart Selection?
A: AI Smart Selection automatically analyzes your video and finds the best
frames based on:
- Sharpness and clarity
- Good lighting and exposure
- Facial expressions (if people are present)
- Overall composition quality
It saves you time by highlighting the top 10 best frames.
Q: How do I use AI Smart Selection?
A: On the timeline screen, tap the "AI Analyze" button (sparkle icon).
FramePick will scan your video and show you the best frames ranked
by quality. This feature requires FramePick Pro.
Q: Can I select multiple frames?
A: Yes! Tap multiple frames to select them. You can export up to 999 frames
at once with FramePick Pro. Free users can export one frame at a time.
Q: How accurate is the frame preview?
A: Frame previews are high quality and accurate. The exported image will
match what you see in the preview (at the resolution you choose).
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
3. EXPORTING FRAMES
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
Q: What export formats are available?
A: Free users: JPG, PNG
Pro users: JPG, PNG, HEIC, TIFF, WebP
Q: What's the difference between formats?
A: - JPG: Smaller file size, good for sharing (lossy compression)
- PNG: Larger file size, perfect quality (lossless)
- HEIC: Best compression, smaller than JPG with great quality (Pro)
- TIFF: Largest file size, uncompressed, professional use (Pro)
- WebP: Modern format, good compression (Pro)
Q: What resolution should I choose?
A: - Original: Keep the video's original quality (recommended)
- 4K (3840×2160): Ultra high quality for professional work (Pro)
- Full HD (1920×1080): Great for most uses
- HD (1280×720): Good for social media and web
Q: Can I export in 4K?
A: Yes! 4K export is available with FramePick Pro. Your video must be
recorded in 4K or higher to export at 4K resolution.
Q: Where do exported frames go?
A: You can choose:
- Photos: Saved directly to your Photos library
- Files: Save to Files app or iCloud Drive
- Share: Share via Messages, Mail, AirDrop, etc.
- Clipboard: Copy to paste in other apps
Q: Do exported frames have watermarks?
A: Free users: Single frame exports have no watermark
Pro users: No watermarks on any exports
Q: How long does exporting take?
A: Usually just a few seconds per frame. Larger resolutions and multiple
frames take longer. All processing happens on your device.
Q: Can I adjust image quality?
A: Yes! When exporting as JPG, you can adjust the quality slider from
50% to 100%. Higher quality = larger file size.
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
4. FRAMEPICK PRO SUBSCRIPTION
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
Q: What do I get with FramePick Pro?
A: Pro subscription includes:
- AI Smart Selection - Automatic frame analysis
- Batch Export - Export multiple frames at once
- Premium Formats - HEIC, TIFF, WebP
- 4K Resolution - Ultra high quality exports
- No Watermarks - Clean professional exports
- Priority Support - Faster response times
Q: How much does Pro cost?
A: We offer two options:
- Monthly: Auto-renews monthly
- Annual: Auto-renews yearly (best value)
Prices shown in the app (varies by region).
Q: Is there a free trial?
A: Yes! New users get a 7-day free trial of FramePick Pro. You can cancel
anytime during the trial without being charged.
Q: How do I cancel my subscription?
A: Subscriptions are managed by Apple:
1. Open iPhone Settings
2. Tap your name at the top
3. Tap "Subscriptions"
4. Select FramePick
5. Tap "Cancel Subscription"
You can also cancel from the App Store app.
Q: Can I get a refund?
A: Refunds are handled by Apple. To request a refund:
1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find FramePick purchase
4. Select "Request a refund"
5. Choose a reason and submit
Q: What happens when my trial ends?
A: If you don't cancel, your subscription automatically starts and your
Apple ID will be charged. You'll continue to have Pro access.
Q: What happens if I cancel Pro?
A: You keep Pro access until the end of your billing period. After that:
- You can still use the free version
- Previously exported frames remain yours
- AI analysis becomes unavailable
- Batch export limited to free tier
Q: Can I use Pro on multiple devices?
A: Yes! If you use the same Apple ID, your Pro subscription works on all
your devices (iPhone, iPad).
Q: How do I restore my purchase on a new device?
A: In Settings, tap "Restore Purchases". Your Pro subscription will be
restored automatically if you're signed in with the same Apple ID.
Support Email: retroconnects.app@gmail.com
Response Time: Within 48 hours