Last Updated: May 26, 2026
Welcome to **Flux Movio: AI Video Maker** (“we”, “our”, or “us”).
This Privacy Policy describes how we collect, use, store, and share information when you use our mobile application and related services (the “Service”).
By using the Service, you agree to the practices described in this Policy. For rules governing your use of the Service, please see our Terms of Service.
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## 1. Our Approach to Data
We aim to collect only what is needed to run the Service. Information may be processed to:
- deliver AI video creation and related features
- operate subscriptions, in-app purchases, and advertising
- maintain performance, security, and reliability
- respond to support requests and legal obligations
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## 2. Content You Submit for AI Features
When you use AI features—such as generating, editing, or transforming videos—you may provide:
- photos or images
- video clips or files
- text prompts or descriptions
**Processing**
- Your content is sent securely to cloud-based processing systems to produce the output you request.
- Content is used only to fulfill that specific request.
- We do not use your uploads to train shared or general-purpose AI models for other users.
**Retention**
- Uploaded files are removed after processing is complete, except where short-term retention is needed for system integrity, abuse prevention, or legal compliance.
**Face-related media**
If your content includes human faces:
- we do not identify individuals
- we do not perform biometric recognition
- we do not build facial databases
Face-related data is processed only to apply the visual effects or transformations you request.
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## 3. Information Collected Automatically
When you use the Service, certain technical information may be collected automatically, including:
- IP address
- device type, model, and operating system version
- app version and feature usage
- crash logs and diagnostic data
- advertising identifiers (such as the Android Advertising ID)
We use this information to:
- improve stability and performance
- diagnose errors and prevent abuse
- measure feature usage in aggregate
- deliver and measure advertising (for users who are not on an ad-free subscription)
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## 4. Purchases, Subscriptions, and Virtual Credits
If you buy a subscription or a credit pack through Google Play, we may receive:
- purchase and subscription status (e.g., active, expired, canceled)
- product identifiers related to your plan or credit pack
- limited transaction metadata needed to grant access, credits, or ad-free benefits
Payment card details are processed by Google Play, not by us directly.
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## 5. Support Communications
If you contact us at **FluxMoviohelp@outlook.com**, we may receive:
- your email address
- the content of your message and any attachments you choose to send
We use this information only to respond to your inquiry and provide customer support.
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## 6. Advertising
The Service may show ads to users who are not subscribed to an ad-free plan. Ads may be served through partners such as **Google AdMob**.
These partners may collect or receive information such as:
- device identifiers
- IP address
- ad interaction data
**Important**
- Third-party ad partners process data under their own privacy policies.
- We do not control how third parties use information they collect independently.
- We do not sell your personal information.
**Your choices**
- You can limit or reset ad personalization in your device settings.
- Where required by law (including in the EEA/UK), we will request consent through applicable frameworks such as **Google’s User Messaging Platform (UMP)** before serving personalized ads.
- Subscribers with an active ad-free subscription will not see in-app advertising from us during the subscription period.
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## 7. How We Use Information
We use collected information for legitimate purposes, including:
- generating AI video outputs you request
- managing subscriptions, credit packs, and weekly credit allocations
- providing ad-free access for eligible subscribers
- operating, maintaining, and improving the Service
- responding to support requests
- detecting fraud, abuse, and security incidents
- complying with applicable law
We do not engage in unauthorized cross-app tracking or profiling unrelated to the Service.
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## 8. Legal Bases for Processing (EEA/UK)
If you are in the European Economic Area or the United Kingdom, we process personal data based on:
- **Consent** — where you have given clear permission (for example, for certain advertising or optional features)
- **Contract** — where processing is necessary to provide the Service you request
- **Legitimate interests** — such as security, fraud prevention, and improving app reliability, balanced against your rights
You may withdraw consent at any time where processing is consent-based, without affecting the lawfulness of prior processing.
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## 9. Data Sharing
We do not broadly sell or rent your personal information. Limited sharing may occur with:
**Service providers**
Cloud infrastructure, analytics, advertising, and support vendors that process data on our behalf under contractual obligations.
**Legal requirements**
Authorities or third parties when required by law, court order, or to protect users, our rights, or the Service.
**Business transfers**
In connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.
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## 10. Data Retention
We retain information only as long as necessary:
| Data type | Typical retention |
|-----------|-------------------|
| User-uploaded content for AI processing | Deleted after processing, except short-term technical or legal retention |
| Support emails | As long as needed to resolve your request |
| Technical and diagnostic logs | Usually 30–90 days |
| Security-related records | Longer where required for investigation or compliance |
| Purchase/subscription records | As needed to honor entitlements and meet legal/accounting requirements |
**Deletion requests**
You may request deletion of personal data we hold by emailing **FluxMoviohelp@outlook.com**. We aim to respond within 7 business days, unless a longer period is required by law.
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## 11. Security
We apply industry-standard safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
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## 12. International Transfers
Your information may be processed on servers located outside your country of residence. Where required, we take reasonable steps to ensure appropriate safeguards for cross-border transfers, such as standard contractual clauses or other lawful mechanisms.
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## 13. Your Privacy Rights
Depending on where you live, you may have rights to:
- access the personal data we hold about you
- request correction or deletion
- restrict or object to certain processing
- receive a portable copy of your data
- withdraw consent where applicable
- lodge a complaint with a supervisory authority
**California residents**
Under the California Consumer Privacy Act (CCPA), as amended, you may have the right to:
- know what personal information we collect, use, and disclose
- request deletion of personal information
- opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising
We do not sell personal information. Advertising partners may process data under their own policies; you can manage personalized ads through device settings and applicable consent tools.
To exercise your rights, contact **FluxMoviohelp@outlook.com**.
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## 14. Children
The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take steps to delete it.
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## 15. App Permissions
The app may request permissions only when needed for features you choose to use, such as:
- **Camera** — to capture photos or video for AI processing
- **Photos/Media/Storage** — to select files from your device
- **Network access** — to process content online and sync purchases
You can revoke permissions in your device settings; some features may not work without them.
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## 16. Third-Party Services
The Service may integrate third-party SDKs and services (including Google Play, cloud providers, analytics, and advertising partners). Their data practices are governed by their own policies.
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## 17. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the latest version. Material changes may also be communicated in-app or by other reasonable means where required.
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## 18. Contact Us
For privacy questions, rights requests, or concerns:
**Email:** FluxMoviohelp@outlook.com