The Umang (Unified Mobile Application for New-age Governance) portal is an initiative by the Government of India aimed at providing a wide range of government services to citizens on a single platform. Launched in 2017 under the Digital India program, Umang offers over 1,200 central and state government services from various departments and ministries.

Key features and benefits of the Umang portal include:

1. **Single Platform for Government Services**: Umang serves as a unified platform where citizens can access a variety of government services without the need to visit multiple websites or offices. It aggregates services from various departments and ministries, making it convenient for users to access them in one place.

2. **Mobile Accessibility**: The Umang portal is accessible through a mobile application available for both Android and iOS devices. This allows citizens to access government services anytime, anywhere, using their smartphones or tablets.

3. **Wide Range of Services**: Umang offers a comprehensive range of services across different categories, including healthcare, finance, education, agriculture, utilities, and more. Users can avail services such as applying for passports, PAN cards, Aadhaar cards, booking gas cylinders, paying utility bills, accessing e-governance services, and tracking various government schemes.

4. **Multiple Language Support**: The Umang app supports multiple Indian languages, making it accessible to users across the country. This ensures that citizens who are not proficient in English can also easily navigate and use the platform.

5. **Secure and Convenient Authentication**: Users can log in to the Umang app using various authentication methods, including OTP (One-Time Password), biometric authentication (fingerprint or face recognition), and Aadhaar-based OTP. This helps ensure the security of user data and transactions.

6. **Integrated Payment Gateway**: The Umang portal features an integrated payment gateway that allows users to make payments securely for various government services. This enables hassle-free transactions and reduces the need for users to visit multiple platforms for payments.

7. **Feedback and Grievance Redressal**: Umang provides features for users to provide feedback on services and submit grievances if they encounter any issues. This helps improve service delivery and ensures timely resolution of citizen complaints.

Overall, the Umang portal aims to simplify the process of accessing government services for citizens by providing a user-friendly and accessible platform. It plays a crucial role in promoting transparency, efficiency, and inclusivity in governance by leveraging digital technology to bridge the gap between the government and the citizens.