Trouble Shooting 101
Trouble Shooting 101
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Text "FHG ROCKS" if you read this (850 481-2456)
If you do a job right the 1st time, you will not have to go back. How many times have you heard this statement? We hear it often; but just as often we forget to put it into action. What we have found is that if you follow a systematic process in everything you do in your work day, you will be less likely to forget any important steps and or a procedure.
Four-Step Troubleshooting Process
Four-Step Troubleshooting Process
1. Identify the problem -
1. Identify the problem -
High Speed Data or phone issue?
Wi-Fi issue?
V.ideo trouble?
2. Analyze the problem -
2. Analyze the problem -
Signal level or quality issue?
Faulty CPE?
Problem with customer-owned CPE?
3. Repair the problem -
3. Repair the problem -
Replace fittings, ground block or splitters
Replace faulty cable
Replace faulty CPE or advise customer of their CPE
4. Prevent Reoccurance -
4. Prevent Reoccurance -
Check wall plate barrels
Replace internal jumpers
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