Legacy HFC Training

Legacy Cable New Hire Training (NEW 9/23)

(must be completed before running a route)

Use your Supervisors email for new hires test results and completions.

New Hire Required Training: 

 1. Customer Experience Training for Technicians-PEAR (CP) - Self-paced (New) 

 2. Customer Experience Training for Technicians- First Impressions (CP) - Self-paced (New) 

 3. Customer Experience Training for Technicians- Meaningful Experience (CP) - Self-paced (New) 

 4. Just Ask (CP) - Self-paced (NEW) 

 5. Self-Installation for Field Technicians - Self-paced 

 6. Policy & Procedure - CP - Self-paced 

 7. Using WOW!'s Field Service Tool (FST) (CP) - Self-paced 

 8. Quality & Craftsmanship Training (CP) - Self-paced 

 9. FST Installation Guidelines (CP) - Self-paced 

10. WOW! Residential Products & Customer Premises Equipment (CPE) - Self-paced 

11. WOW! Whole-Home Wi-Fi for Field Techs (CP) - Self-paced 

12. WOW! tv+ Installation (CP) - Self-paced (NEW) 

13. YouTube TV Installation (CP) - Self-paced (NEW) 

15. Customer Proprietary Network Information (CPNI) (CP) - Self-paced (NEW) 

*** SUPERVISOR *** Training Tracking Completion Form Link: (HERE) use James.Henderson@FHGSolutions.net for the Acknowledgment of completion