Blocker does not work (gambling sites coming through or Internet not working at all)
Assuming the VPN is on, some ISPs can disallow blockers. The reason this happens is because when you use a network-based blocker (no matter from which company), you are side-stepping the ISP's logging system. Since ISPs want to log your browsing data to sell it for a juicy sum to data aggregators, your decision to use a blocker may be an unwelcome behavior. Public networks like libraries, schools, and work places, may also disallow blockers in favor of their own system.
A quick check you can do to determine this ISP incompatibility is to switch over to another network like from WiFi to your mobile data (and vice versa). See if the blocker works on one network and not on the other. If yes, then it's very likely your ISP is the culprit.
Unfortunately, there's nothing we can do in such cases as the ISP has full monopoly over their policies when you BYOB (bring your own blocker).
Your ISP can decide to either let you continue using the internet by ignoring Goodbye Gambling's blocking rules or completely shut off your connection completely to "force" you to turn off your blocker. This is out of out control.
Keep in mind this issue affects all other network-based blockers, not just ours. It’s an age-old problem for network-based blockers.
I've upgraded, but the app isn't working?
The app may be logged in to a different account than the one you just made a subscription on.
This happens when you create multiple accounts on your device before upgrading.
Perhaps, you need a longer trial to decide before upgrading, hence the many accounts.
Solution: Uninstall the app, then re-install. Use the login option and login with the email you upgraded with.
If issues persists, email support at email@example.com for help.
I cannot uninstall the app
You can uninstall the app easily, and very quickly by launching the app and pressing the "Uninstall" button located at the top right corner.
Can I remove that annoying notification?
We are required by Android to show that notification all the time. But the user (you) can hide it! :)
Solution: Swipe right on the notification, then go into the settings and hide it.
That's it, you're all set! :)
I found a loophole/site that is not blocked, what do I do?
Email support directly at firstname.lastname@example.org! :)
If this is a new loophole that we have not heard of, then we would be happy to give your account an entire year off (refunds available)!
Please do not post anything on the public Play Store Review section as that may cause other people who do not know of the loophole yet to stumble.
And you don't want to be stumbling block now do you? :)
The VPN does not start when I press "OK"
It's a known bug in Android. This happens when you have another app that is overlaying over it like a Blue Light Filter app or a messenger chat head.
Solution: Exit any running overlay apps. Or, just restart your device then try again.
I can still uninstall the app even after assigning a pin
You must follow all 3 steps required when setting up pin-protect. Skipping even one step will cause pin-protect to not work.
If you have followed all 3 steps and you can still uninstall the app, please email support directly for further assistance at email@example.com :)
Some of my apps no longer work
Contact support directly with the name of the app and a link to it on the Play Store.
We will add that app to our whitelist and you should be able to re-use it like normal.
VPN frequently disconnects, app does not stay on
That can happen due to the phone manufacturer being overly aggressive with battery management and app killing. This is common for phones like Xiaomi, Oppo, Huawei, etc.
Google search your phone type and see how to turn off optimization for apps. You can also review this resource and follow steps to configure your device correctly: https://dontkillmyapp.com
Most users report that it works well after following that resource.
Finally, you can turn on "Keep VPN Alive" under settings.
How much does it cost?
The app comes with a 3-day free trial. During this time, no credit card is needed.
After that, a subscription is required. See below for our pricing.
Why isn't it free?
Running Goodbye Gambling costs money. From infrastructure to human resources.
There is no way to make any app for free. It's either selling your data or charging a small fee to maintain the service.
Goodbye Gambling is one of the most affordable apps out there, others charge upward of $15/mo per device. We think that's ridiculous, and so Goodbye Gambling was created.
Our goal is to make safe Internet experience affordable and accessible to everyone. Our commitment to all our users is no logging, no harvesting, no tampering, and no seeing any data.
Consider this: Invest $5 in yourself, save hundreds if not thousands of dollars per month. It's good math!
This app isn't like that fancy cup of coffee from Starbucks. It isn't your weekly one-time hit of sugary high. It's a consistent protection for you, 24/7, so that your life is positioned for freedom and success. And that, to us, is priceless!
Will I be charged automatically every month/year?
Yes, think of it like a Netflix or Spotify subscription.
You can cancel anytime here http://user.goodbyegambling.com.
Can I pay with Paypal or Google Pay?
We do not accept payments over Paypal or Google Pay. This is partly due to their hefty fees.
We use Stripe, which is the world's most popular online payment gateway for software businesses.
They process everything, so we don't have to. We don't even see your credit card details, it's all processed by Stripe securely and safely.
Stripe is used by many big brands like Spotify, Uber, and Target.
Read more about Stripe here https://stripe.com/us/customers
What will the payment look like on my bank statement?
It will say "Family First Technology" and that's it. :) It's our parent company.
Why am I charged even after uninstalling the app?
Uninstalling the app does not mean your subscription is cancelled.
You can cancel your subscription here http://user.goodbyegambling.com.
Why does the app restart when I reboot my phone?
Goodbye Gambling restarts when you reboot your phone so that you stay protected! No loopholes :)
When you phone restarts, Android OS is doing a million mathematical calculations to bring your system back to life. The order in which apps restarts is up to your device depending on what apps you have installed, how much ram and storage you have available, etc.
My internet is not working
Some internet service providers do not allow blockers. In such rare cases, your device will not be able to connect to the internet at all.
This is not a bug in the app. There’s nothing we can do if your network bans blockers.
We’re really at the mercy of the big corporations. :(
This typically happens in public networks like offices, libraries, schools, cafes. We recommend sticking to your mobile data instead.
Email support at firstname.lastname@example.org for help to figure it out, if you're not sure.
DO NOT leave us a 1-star review as that will destroy our mission to reach more people who needs this tool to help them live a healthy life! :)
Does Goodbye Gambling slow down my internet?
Nope! :) Don't believe us? Go ahead and run a speed test, you'll be amazed. :)
Does Goodbye Gambling use battery?
Of course, every app uses some amount of battery to run. :)
Expecting a 0% battery usage is illogical. Rest assured the app is super optimized.
Expect < 1% of battery usage per day.
Does Goodbye Gambling slow down my device?