Sign into the admin portal using  https://dashboard.happyreturns.com/p/login  

Once logged in, you will see the following

On the top lefthand side of the screen, click on Start a Return. This will allow you to send out a return label or a QR code to the customer’s email address.  

Click your name on the top righthand side of the screen, you will have the option of switching between brands and logging out.   

In the “What are you looking for?” section, input the Express Code, Client Email, Order #, PO, Return Bag ID or Tracking Number to locate a return. Ensure to use the dropdown menu to select the correct category inputted.  

The middle location will provide information needed to determine if a refund is required  

The 5 Refund Status Include: 

• Complete – All items were approved on the request 

• Started – A return has been initiated but not taken to a return bar; Mail returns must be tracked to check for any updates  

• Partial – Only some items were returned from the original request 

• Failed – Issue with return(Check for credit in GUI, adjust if not shown) 

• Expired -  The customer did not return the item(s) within 30 days