Delete Account

FASTTRACKR ACCOUNT DELETION

Effective Date:  August 17, 2026

Operator: New Version Limited

Location: New Zealand

Contact: fasttrackr.support@newversion.studio

1.0 OVERVIEW

1.1 This page explains how to delete your FastTrackr account and the data associated with it. FastTrackr (the "App") is operated by New Version Limited ("we," "us," or "our") and is available on iOS through the Apple App Store and on Android through the Google Play Store.

1.2 FastTrackr is account-optional and private by default. You can use the App without creating an account at all, in which case we hold no record of you, your data is stored only on your device, and it is removed when you uninstall the App (see Section 4.1).

1.3 If you created an account using email, Google, or Apple, your profile and tracking data are backed up to our cloud and synchronized across your devices — included free with any account, on any plan. You can delete your account and the associated cloud data at any time using either method described in Section 2.0.

1.4 BEFORE YOU DELETE — TAKE A COPY. Account deletion is permanent and cannot be undone. If you may want your history later, download it first from Settings → Your Data → Export My Data. The export is free, takes a few seconds, produces a single file containing every log, meal, badge and setting, and is unaffected by deleting your account afterwards. See Section 6.1.2 of the Privacy Policy.

2.0 HOW TO REQUEST ACCOUNT DELETION

2.1 IN-APP DELETION (RECOMMENDED)

   (a) Open FastTrackr.

   (b) Go to Settings.

   (c) Scroll to the Danger Zone section.

   (d) Tap Account Deletion.

   (e) Confirm when prompted.

   (f) This permanently deletes your account and the data tied to your profile from your device and from our cloud servers, and signs you out. This action cannot be undone.

2.2 DELETION BY EMAIL

   (a) If you cannot access the App, email us at fasttrackr.support@newversion.studio from the email address linked to your account.

   (b) Use the subject line "Delete My Account".

   (c) We will verify your request and complete the deletion within 30 days.

3.0 WHAT DATA IS DELETED

3.1 When your account is deleted, we permanently remove the personal data associated with your account, including:

   (a) Your profile and account details (display name, email address, avatar, wellness goals, and body details such as age, gender, height, and weight)

   (b) Your fasting sessions and fasting journal entries

   (c) Your water, weight, meals and nutrition, activity, and mood logs

   (d) Your meal photos

   (e) Your recipes, meal plans, challenge progress, and achievement progress

   (f) Your AI history and insights

   (g) Your cloud backup stored on our servers

3.2 Deletions are synchronized, so removing your account clears your data from both your device and our cloud mirror.

4.0 WHAT DATA IS KEPT AND FOR HOW LONG

4.1 LOCAL DATA

   (a) Data stored only on your device is removed when you delete your account or uninstall the App.

4.2 BILLING AND SUBSCRIPTION RECORDS

   (a) Records of purchases and subscriptions are held by the app stores (Apple App Store and Google Play) and by our payment and subscription processors. These records may be retained by those providers as required for tax, accounting, and legal purposes, are subject to their own policies, and are outside our control.

4.3 LEGAL RETENTION

   (a) We may retain limited data where required to meet legal obligations, resolve disputes, or prevent abuse, and we delete it when the requirement expires.

4.4 We do not retain an anonymized or aggregated copy of your personal tracking data after deletion.

4.5 DORMANT ACCOUNTS

   (a) Separately from any deletion you request, we reserve the right to delete the cloud copy of the tracking data held for an account that has not signed in or synchronized for at least 12 consecutive months, with at least 30 days' advance notice by email. See Section 7.4 of the Privacy Policy for the full clause.

   (b) That removes only the cloud copy — data still held on a device you use is unaffected — and it is not the same as deleting your account, which you request as described in Section 2.0.

   (c) This clause is in operation from 16 August 2026. Every account's inactivity clock starts on that date, so the earliest possible deletion under it is 16 August 2027, and you would receive at least 30 days' notice by email first.

5.0 RELATED INFORMATION

5.1 For full details on how we collect, use, store, and protect your information, see our Privacy Policy.

5.2 For questions about account deletion, contact us at fasttrackr.support@newversion.studio with the subject "Account Deletion".

END OF ACCOUNT DELETION

New Version Limited

August 17, 2026