Daily English Practice for Professionals
Spoken English for Telecommunications Professionals
About the Course
This course is designed for telecommunications professionals to improve their communication skills, with a focus on technical terminology, customer service, and effective communication in telecommunications environments.
Industry-specific curriculum for real-world application.
Flexible online learning at participants’ convenience.
Interactive tasks to build practical communication skills.
Who Should Enroll?
This program is ideal for telecommunications professionals in customer-facing or technical roles. It is specifically designed for:
Customer Support Representatives
Technical Support Engineers
Telecommunication Service Agents
Network Engineers
Key Learning Topics
The course covers 20 industry-specific modules, including:
Telecommunication Terminology
Technical Troubleshooting Communication
Customer Service in Telecommunications
Call Center Communication
Billing and Subscription Services
And more...
Enrollment Requirements
Access to a phone with internet connectivity.
Ability to read and write in English.
Basic computer skills to work independently, access lessons, and complete and submit tasks.
Understanding of basic instructions in English.
Duration
The course duration is 3 months, with the following schedule:
Monday to Friday: Complete 3 tasks per day (approximately 45 minutes per day), for a total of 15 tasks per week.
Saturday: Complete 5 tasks (approximately 1 hour and 15 minutes).
Sunday: Rest or review tasks (flexible, in case of missed days or for revision).
Weekly Performance Reports
We will also send weekly performance reports to track each staff member’s progress and identify areas where improvement is needed.
Enroll Your Staff
If you are interested in enrolling your staff, please email us at online@everyones.com.mv