Daily English Practice for Professionals

Spoken English for Retail Workers

About the Course

This course is designed to improve communication skills for retail workers, focusing on customer service communication, product descriptions, and handling customer inquiries effectively.

• Industry-specific curriculum for real-world application.

• Flexible online learning at participants’ convenience.

• Interactive tasks to build practical communication skills.

Who Should Enroll?

This program is ideal for professionals in the retail industry. It is specifically designed for:

• Retail Assistants

• Store Managers

• Cashiers

• Customer Support Representatives

• Visual Merchandisers

Key Learning Topics

The course covers 20 industry-specific modules, including:

• Retail Terminology

• Customer Service Communication

• Product Description and Recommendations

• Handling Customer Inquiries

• Sales Techniques

• And more...

Enrollment Requirements

• Access to a phone with internet connectivity.

• Ability to read and write in English.

• Basic computer skills to work independently, access lessons, and complete and submit tasks.

• Understanding of basic instructions in English.

Duration

The course duration is 3 months, with the following schedule:

• Monday to Friday: Complete 3 tasks per day (approximately 45 minutes per day), for a total of 15 tasks per week.

• Saturday: Complete 5 tasks (approximately 1 hour and 15 minutes).

• Sunday: Rest or review tasks (flexible, in case of missed days or for revision).

Weekly Performance Reports

We will also send weekly performance reports to track each staff member’s progress and identify areas where improvement is needed.

Enroll Your Staff

If you are interested in enrolling your staff, please email us at online@everyones.com.mv