The Problem

When I hosted these monthly training huddles, frontline employees did not seem interested or excited to join. They only participated in the huddle because the yearly audit required management to show all the employees’ signatures that they have completed the training. Does a signature really indicate that they really learned from the training session? Were they physically there and immersed in the training session and was it meaningful?

The major problem I saw was that employees did not take ownership of their learning. The monthly training process is entirely driven by management - management sets up training sessions and delivers training. Sessions would be delivered based on management availability. Oftentimes, management has to reschedule other meetings to deliver the training session.

Employees would wait for management to feed them the training material. The training information was designed to help employees develop safer working habits and to be up to date with changes in working procedures.

Feedback collected from employees is that monthly training sessions are a disruption to their schedule. Although management determines what time slot will be the least disruptive, an operation still has many unpredictable events that can occur.

WHAT IF employees had access to the monthly training material on an organization-owned portable device...? What if monthly training material were easily accessible by frontline employees? What if employees can complete a self-assessment before diving into the monthly training? What if employees can pick their own method of lesson assessment? What if the training process was fun?