Profile

Highly skilled and passionate IT Support Specialist with a Master’s degree in Information Technology from SFU. Proven track record as an IT Support Technician from 2018 to 2021, implementing wireless networks, and Bitcoin farms for various projects. Certified MCSA 2016, CompTIA A+, and enriched knowledge of networks through courses on network communications, network protocols and performance, and cloud security at SFU. Confident in qualifications and abilities to excel in IT Support roles, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.

Experience

Fresh associate | Walmart | JAN 2022-Present

· Implemented and managed a computerized inventory tracking system, gaining valuable experience in database management.

· Controlled and tracked inventory loss due to spoilage or unmet quality standards.

· Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.

· Addressed customer inquiries and resolved their complaints, while also guiding them to locate the items they were looking for.

· Coordinated product rotation according to expiration date and quality parameters.

· Awarded the Safety Hero award for consistently prioritizing and promoting safety in the workplace.

it Support TECHNICIAN | TiSfoun Wave | SEP 2018-Nov 2021

· Expertise in Microsoft Active Directory administration, including user management, security policies, and group permissions for 6 client organizations.

· Successfully installed and upgraded various software and hardware solutions for over 200 systems, including PC hardware, laptops, printers, wireless modems, Bitcoin miners, anti-virus software, and operating systems.

· Designed, configured, and implemented LAN infrastructures, WiFi networks, and VPNs for over 20 Bitcoin farms. This significantly enhanced connectivity, stability, and security, thereby optimizing the user experience

· Provided technical support to employees and customers, addressing their inquiries and troubleshooting network and security issues for almost 300 users.

· Evaluated and integrated network system and data communication hardware and software solutions to

enhance network functionality.

TECHNICAL ASSISTANT | RADIO SCIENCE LABORATORY ,University of British

Columbia (UBC) | Nov 2017-Aug 2018

· Assisted in the setup of measurements for advanced mobile network systems.

· Participated in innovative research projects, contributing to several publications.

· Authored various types of documents, including reports and reviews, on wireless communications.

· Contributed to the development of research proposals and plans.

· Analyzed data to draw meaningful conclusions.

Supervisor of Electrical labs | azad university| SEP 2013- Feb 2022

· Developed and taught lab courses in electrical engineering, modernizing the labs by providing new-generation electrical equipment, resulting in a high level of student and university satisfaction and achievement.

· Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

· Handled student complaints, resolved issues, and adjusted policies to meet changing needs.

· Achieved results by working with staff to meet established targets.

· Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

· Created and managed project plans, timelines and budgets.

· Developed and updated tracking spreadsheets for process monitoring and reporting.

Education

Master of ENGINEERING in Information Technology, simon fraser university

BACHELOR OF SCIENCE IN ELECTRONICS ENGINEERING, azad University

Software Skills & Abilities

· Windows server

· Operating Systems(Microsoft Windows, Ubuntu Linux, and Mac )

· MS office

· Office 365

· Matlab

· Oracle VM

· Wireshark

· Installation and Configuration of VMware, Microsoft Windows Server, Active Directory, DNS, DHCP, TCP/IP, Exchange Server, WLANs, and Bitcoin Farms.

Certificates and Coursework

Microsoft MCSA 2016, CompTIA Network+, CompTIA A+, and Cloud security.