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When enrolling a new member in the Marriott Bonvoy loyalty program, what should you do after providing them with an enrollment brochure and membership number?
When enrolling a new member in the Marriott Bonvoy loyalty program, what should you do after providing them with an enrollment brochure and membership number?
+ Encourage them to download the Marriott Bonvoy app to discover more benefits
+ Invite them to indicate their preferences on their online account
+ Share some interesting ways to start earning points
+ Highlight the range of benefits and experiences that are now available to them
Which best practices should you follow to help meet your property's loyalty enrollment targets?
Which best practices should you follow to help meet your property's loyalty enrollment targets?
+ Act on each and every opportunity to enroll guests
+ Refer to the member/non-member reports during the pre-arrival planning process
+ Use non-member alerts in your property management system to quickly identify opportunities
What should you do if a guest objects to joining Marriott Bonvoy at check-in because they're in a hurry?
What should you do if a guest objects to joining Marriott Bonvoy at check-in because they're in a hurry?
+ Suggest that they come back and enroll at the front desk later at a more convenient time for them. Add a note to v the guest's reservation so a colleague can offer to enroll the guest at check-out
+ Confirm their reservation details, then explain that you can enroll them with their verbal consent and that it will only take a few minutes
Guests may come to you with problems they're experiencing at the hotel. After the situation is resolved, why should you log the relevant details in your property’s tracking system?
Guests may come to you with problems they're experiencing at the hotel. After the situation is resolved, why should you log the relevant details in your property’s tracking system?
To help identify larger issues
Why is it important to notify other associates about the problem a guest experienced?
Why is it important to notify other associates about the problem a guest experienced?
So that they are aware of the situation and resolution
The target guest for JW Marriott Hotels is the Mindful & Fulfilled. What characteristics do they share?
The target guest for JW Marriott Hotels is the Mindful & Fulfilled. What characteristics do they share?
They are experienced travelers focused on well-being and guided by daily habits
What is the JW Marriott brand’s positioning?
Provide a haven where every detail is taken care so guests are free to focus on themselves – mind, body, and spirit
One of the JW Marriott brand core values is Warm. What does it mean?
Welcoming guests with a warmth that conveys a deep sense that “all is well”
Which of the following are benefits of the Marriott Bonvoy Loyalty program for hotels, associates, and owners?
Which of the following are benefits of the Marriott Bonvoy Loyalty program for hotels, associates, and owners?
+ Members often book direct compared to non-members
+ Members stay more often than non-members
+ Members spend more with us than non-members
Which membership tier fits the following criteria: Members achieve this tier after 50 qualifying nights and benefit from a 50% points bonus, lounge access (where available), guaranteed late checkout, and Elite Welcome Gift choice.
Which membership tier fits the following criteria: Members achieve this tier after 50 qualifying nights and benefit from a 50% points bonus, lounge access (where available), guaranteed late checkout, and Elite Welcome Gift choice.
Platinum Elite
What are the JW Marriott brand pillars?
Be Mindful & Present - Tập trung & Hiện diện
Nourish the Soul - Nuôi dưỡng Tâm hồn
Come together - Gắn kết
The fourth JW Marriott Service Intention is Be Swift: Hop to it. What does this involve?
The fourth JW Marriott Service Intention is Be Swift: Hop to it. What does this involve?
Matching guests' urgency to show that they are important and that you value their time
One of the JW Marriott Service Intentions is Be Thoughtful: Add the Unexpected. What does this look like in action?
Adding a unique twist that is truly meaningful to the guest
What is the focus of the Savor by JW brand program?
What is the focus of the Savor by JW brand program?
To provide healthy in-room dining options
Which statement best describes the purpose of Sensory Programming at JW Marriott?
Which statement best describes the purpose of Sensory Programming at JW Marriott?
To create environments that harmonize with the senses and encourage mindfulness
What is the core philosophy of the Spa by JW brand program?
To make the spa experience accessible and inviting for all guests
What is the main goal of the Family by JW brand program?
To create meaningful experiences for families
What does JW stand for in JW Marriott?
What does JW stand for in JW Marriott?
John Willard Marriott
What are the four (4) brand values of the JW Marriott brand?
What are the four (4) brand values of the JW Marriott brand?
Warm - Ấm áp
Uplifting - Nâng tầm
Intentional - Tận tâm
Natural - Tự nhiên
Who is the target customer of the JW Marriott brand?
Who is the target customer of the JW Marriott brand?
Well being - Sức khỏe toàn diện
Find a core value that fits this description: Marriott strives to meet changing customer needs with new brands, locations, and experiences.
Find a core value that fits this description: Marriott strives to meet changing customer needs with new brands, locations, and experiences.
Embrace change - Đón nhận thay đổi
Find a core value that fits this description: Marriott pays attention to details and is dedicated to customer service.
Find a core value that fits this description: Marriott pays attention to details and is dedicated to customer service.
Pursuing excellence - Theo đuổi sự hoàn hảo
Find core values that fit the following description: Creating opportunities for employees to grow and succeed is part of the company's philosophy.
Find core values that fit the following description: Creating opportunities for employees to grow and succeed is part of the company's philosophy.
Putting people first - Đặt con người ưu tiên hàng đầu
Find a core value that fits this description: Our social impact and sustainability platform, Serve 360: Doing good in every direction, guides us to create positive and sustainable impact wherever we do business.
Find a core value that fits this description: Our social impact and sustainability platform, Serve 360: Doing good in every direction, guides us to create positive and sustainable impact wherever we do business.
Serving our world - Phục vụ thế giới chúng ta
Is it true or false that the Twin Bridges Motor Hotel was the first hotel opened by Marriott International in 1927, making it the company's first project?
Is it true or false that the Twin Bridges Motor Hotel was the first hotel opened by Marriott International in 1927, making it the company's first project?
False
Where is Marriott International headquartered?
Where is Marriott International headquartered?
Maryland, US
Here is: ...
Here is: ...
The name of the restaurant means “Time Flies”
The name of the restaurant means “Time Flies”
Built on the theme of architecture
Built on the theme of architecture
The restaurant serves breakfast, lunch and dinner to diners
The restaurant serves breakfast, lunch and dinner to diners
Tempus Fugit Restaurant
Here it is: ...
Here it is: ...
Free live band
Free live band
Open 4pm - 11pm
Open 4pm - 11pm
Lab themed building
Lab themed building
Department of Chemistry Bar (DOC)
What days of the week is Pink Pearl Restaurant usually closed?
What days of the week is Pink Pearl Restaurant usually closed?
(Except special circumstances)
(Except special circumstances)
Sunday and Monday
Where is the Children's swimming pool
Where is the Children's swimming pool
Sand Pool
The recommended air conditioning temperature in the staff house rooms is
The recommended air conditioning temperature in the staff house rooms is
25 degrees C or above
The assembly point in case of fire is located at
The assembly point in case of fire is located at
Running Track
With the goal of sustainable development, is it true or false that straws will not be allowed to be provided to customers when they order drinks on the menu?
With the goal of sustainable development, is it true or false that straws will not be allowed to be provided to customers when they order drinks on the menu?
Wrong
For department groups requiring skill based training, the average number of hours required for 1 person in 2024 to achieve K goal is
For department groups requiring skill based training, the average number of hours required for 1 person in 2024 to achieve K goal is
30 hours
How many membership tiers are there under the Marriott Bonvoy program?
How many membership tiers are there under the Marriott Bonvoy program?
6
What are the core values of the Marriott Bonvoy Program?
What are the core values of the Marriott Bonvoy Program?
Create meaningful relationship with guests
What do members appreciate most about Marriott Bonvoy?
What do members appreciate most about Marriott Bonvoy?
Cá nhân hóa và công nhận - Personalization and recognition
After 25 nights in a calendar year at participating hotels, Marriott Bonvoy members will earn:
After 25 nights in a calendar year at participating hotels, Marriott Bonvoy members will earn:
Thành viên hạng Vàng - Gold Elite status
Which Marriott Bonvoy Elite tiers are eligible for complimentary lounge access?
Which Marriott Bonvoy Elite tiers are eligible for complimentary lounge access?
Platinum Elite and above
All Marriott Bonvoy members, regardless of tier, are eligible for Member Rates when booking directly through Marriott channels. True or False?
All Marriott Bonvoy members, regardless of tier, are eligible for Member Rates when booking directly through Marriott channels. True or False?
True
What is the main purpose of the Marriott Bonvoy loyalty program?
What is the main purpose of the Marriott Bonvoy loyalty program?
To enhance the travel experience for members
During the briefing, your manager stressed the importance of loyalty. In your role, what strategies will you use to strengthen loyalty among customers and members?
During the briefing, your manager stressed the importance of loyalty. In your role, what strategies will you use to strengthen loyalty among customers and members?
Personalize the experience for members and acknowledge their loyalty.
Marriott Bonvoy Members get complimentary in room internet access . True or False?
Marriott Bonvoy Members get complimentary in room internet access . True or False?
True
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