EMAIL POLICY

This practice regularly uses Email as a form of electronic business communication. 

Email: emuplainsmedicalcentre@gmail.com 

The use of the practice email account is for business communications only. This practice does not condone the use of Email when sending identifiable documents. 

As of 2023, our practice has an automatic email response. It goes as follows:

                                          *This is an automated reply*

Thank you for contacting Emu Plains Medical Centre.

Our emails are checked by reception staff periodically however, are not constantly monitored throughout the day and will be actioned in one business day. 

For medical emergencies please always call 000. 

Please do not send us an email that requires an urgent response. 

Please call the practice if: 

- The matter is urgent

- You wish to make, change or cancel an appointment 

- You want to order a prescription or referral letter 

- You have not received a reply to your previous email

We do not accept any identifiable information via email without the consent of the patient. We do not take any responsibility in the event of that information being intercepted.

Alternatively this information can be faxed or sent via Healthlink.  

Emu Plains Medical Centre 

Practice Hours: Monday to Friday - 9:30am to 5:00pm / Weekends and P/H - Closed. 

Closed between 1-2 for lunch

Phone: 02 4735 5202 

Fax: 02 8209 4827 

Healthlink EDI: drnavinj

Identifiable, clinical information will only be sent via email if Dr Jain and the patient has given consent. All emails are sent with an email cover sheet. Patients are always advised on the risks associated when sending clinical information via email such as communications being forwarded, intercepted, printed and stored by others. 

Our practice uses the following email disclaimer notice on all outgoing emails and cover sheets: 

“This email and any attachments may contain information which is confidential, privileged or subject to copyright. If you are not the intended recipient, please advise the sender by return email and then delete both the original email and any copy of the return email, as you are not authorised to use the email or any attachments.” 

Staff are trained at induction on the appropriate use of the practice email. Staff are advised that the practice manager or Doctor have the right check an individuals practice email account if inappropriate use such as fraud, workplace harassment or breaches of confidence of the email is suspected.